Client Services

  • Receptionist Supervisor

    Betty Chatham

    Betty Chatham, team leader of VCA Lilburn Animal Hospital's client service team, has been part of the hospital's staff for more than 30 years. Betty enjoys meeting clients and their pets and working with the hospital's caring staff.

    When not at the hospital, she can be found gardening or shopping at antique stores and spending time with her husband. She is also the proud owner of Buttercup, a peke-a-poo.

    "After a long full time career, I enjoy the opportunity part time gives me.  I enjoy seeing clients I have known for a long time and meeting new clients.  I enjoy the variety of my day and I am glad to be available to clients with information and services that improves their pets' health.  I try to make every visit as helpful and pleasant as possible".


  • Client Service

    Debbie Conner

    Client Service Representative, Debbie Conner has been part of the VCA Lilburn Animal Hospital family since 1986. Debbie loves the great staff and clients at VCA Lilburn Animal Staff.

    A native of Decatur, Debbie enjoys gardening, traveling and spending time with her husband, children and grandchildren. She has a cat, Spook, and a Labrador, Dora.

    "I chose to work in this field because I look forward to coming to work and getting to see all our great clients and their pets.  It is always fun to get to meet new people along with their furry friends which we get to do daily.  I enjoy helping all of them and hope to make their time here an enjoyable one".


  • Client Service

    Shelley Coyne

    New Yorker Shelley Coyne has been a Client Service Representative at VCA Lilburn Animal Hospital since 1996. She enjoys working with the friendly staff and the professioanl work environment in the hospital. She has fun getting to know the clients and pets.

    At home, Shelley enjoys reading, sewing, spending time with her husband, children, and grandson. Shelley has four cats, Chester, Emmy, Jezabel, and Stoey. She also has a German Shepherd puppy named Piper.

    "Being able to help make a difference in a pets life is why I chose to work in this field".


  • Client Service

    Kristin Hilderbrand

    Kristin is one of the smiling faces you will see working Client Service at VCA Lilburn Animal Hospital. She has been with us since April 2012. Kristin is a native of Charlotte, NC. She attended North Carolina State University and Central Piedmont Community College.

    Kristin has a Black Lab named Oliver and a "Perfect Mutt" named Emma. She is a member of the ASPCA. Kristen has been a client of VCA LAH for 3 years and loved the attention and care that she and her pets have received. It is a family environment, and the family grows every day with new clients and pets, and as she learns the faces of existing clients or "family"! Kristin says it's a great feeling at the end of the day to know you made a positive difference in a client.

    Kristin enjoys gardening, reading (her dogs like bedtime stories), and being with family and friends. She also loves watching NFL football and listening to music from the 50s, 50s, 70s, and 80s. We are so excited to have Kristin join us here at LAH!

    "I chose this career for the clients and their pets.  It gives me the opportunity not only to learn but educate clients on all phases of their pets growth.  Getting kitty purrs and puppy kisses is an added bonus!"


  • Client Service

    Heather Porter

    Heather started with us in July 2011 and we are so happy to have her. Heather grew up in Marietta and has attended Kennesaw State University and Gwinnett Tech.

    Heather has worked in the animal field on and off for approximately 8 years. She is the proud mom of 2 cats named Ginger and Audrey, who have been patients of Lilburn for many years.

    Heather is excited about meeting the clients and their pets. She is proud of the high level of care give at VCA LAH and enjoys the team environment. In her spare time, Heather enjoys volunteering, traveling, listening to music, and spending time with her husband and cats.

    "I am a Client Services Rep. because I love animals and I love people that love animals.  I enjoy working with the awesome staff here and seeing the bond between not only owners and their pets, but owners and the veterinarians".

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