We value feedback from our clients. Please share your story with us by writing a testimonial.
Compassion and empathy-Joe and MaryJo LeBlanc from Saugus, MA
Pet Name: Spunky
My name is MaryJo LeBlanc, and my three boys Gino, Pino, and Spunky are patients of VCA Wakefield Animal Hospital. June 12th was one of the hardest days of my life. Spunky, after months of illness, had to be put to rest. My husband and I adopted Spunky 3 1/2 years ago. He was the sweetest little dog we ever had. When we adopted Spunky he wasn't in the greatest health, or condition. This poor little soul had so many things against him. Heart disease, dental, hernia, old age, we tried to make his life as comfortable as we could. He was a joy. We realize how his previous owner had derived at giving him his name. When Spunky was feeling good, he was just that.
After years of trying to help Spunky, his health was deteriorating, we knew the end was coming. On June 12th I rushed Spunky, once again, to VCA. I knew that this was the day, knew that Spunky had fought the fight for as long as he could. I didn't want him suffering anymore. I knew his condition was grave. I made the decision to end his life. I wanted Spunky at peace.
I cannot tell you how wonderful Dr. Guerino was. He had such lovely bed side manners. He stayed with me, helped me, confirmed that what I was doing was the right thing. I think that Dr. Guerino is a lovely man, a lovely human being with great compassion. I want him to know how much I appreciated him being there that day.
Pam was a technician on duty. Pam saw that I was devastated, she came and sat with me, put her arm around me...and helped me more then she will ever know. Pam and Dr. Guerino showed me human compassion and empathy, for that I am very grateful.
I hope you pass my letter to both Dr. Guerino and Pam.
Joe and MaryJo LeBlanc
My Guinea Pig Max-Sharon Richards from Nashua, NH
Pet Name: Max
I just wanted to send a thank you to VCA Wakefield. My Max was so sick and I didn't have much money, and you still allowed me to go in and try to help him. It didn't end the way I would have liked, but I wanted to thank the staff for their kindness and understanding. I am broken hearted about my little friend, but I know if anything could have been done, your team of professionals would have done it. Thank you again.
Phantom's Story-Stephanie from Saugus, MA
Pet Name: Phantom
I first met Dr. Kruse when my 4-year-old Rex bunny developed a lump above his eye. He was diagnosed with a form of cancer rarely seen in rabbits. Dr. Kruse's care and compassion helped me get through this terrible time. She operated on him and removed a large portion of the tumor, but the cancer had spread too far. My little boy made it till just after his 5th birthday. Dr. Kruse gave me one more month with him and I will cherish this for the rest of my life. She has never forgotten about his case. My bunnies have always liked her too, often running around her feet while waiting their turn to be seen. Thanks
My Bun-Tracie Dudevoir from Lynn, MA
Pet Name: Bun
I have been taking my Bunny to VCA for a little over a year now and I just want to say, everytime I call them, they are helpful with advice and always willing to see her, I had to have her seen last Friday and they fit her in within an hour, the staff and Dr's are wonderful, I love taking my precious little Bun there.
Staff And Doctors-Jenn from Lynn, MA
Pet Name: MAX
I love VCA of Wakefield I have been taking my pug max here for about 5 or 6 years now, he is 10 years old. The care they give my dog is wonderful. Dr. Rousseau is the BEST, he makes max and I feel comfortable. Thank you all for what you do.
Terrific Consumer Experience-Dan Salera from Ipswich, MA
Pet Name: Boo
I was unexpectedly at VCA Wakefield Animal Hospital this morning with a sick kitty. We have to wait to see if the blood tests can tell us why he’s not been in the mood to eat or drink for the last three days.
In the meantime, though, I wanted to let you know what a terrific "consumer experience" Boo and I had. When I called this morning, the woman I spoke to was understanding and was able to get me in for a 10:00 am appt, the person at the front desk was welcoming and empathetic, Rebecca was terrific taking our information and handling an uncooperative Boo, and Dr. Simonelli took her time with us, provided some insights, and left me feeling less panicky.
We’re all too quick to complain when our experiences are unsatisfactory; so, I wanted to take a moment to share a good experience with your shop. Well done.
Responsive and sensitive staff-Elisabeth Pelletier from Hampton Falls, NH
Pet Name: Wink
VCA Wakefield's staff is the most responsive and sensitive collection of people from the office staff right on up to the doctors. Dr. Rousseau and his staff have provided my family pets with the greatest of care. I have always been comfortable discussing treatment options and have truly felt that my ideas have been heard. I have relocated to southern NH, but continue to travel to VCA Wakefield for my pets care.
President, House Rabbit Network-Suzanne Trayhan from Wilmington, MA
Pet Name: Tanya
VCA Wakefield has several exotic veterinarians who have taken
wonderful care of our rabbits. They handle all our advanced cases
that most other hospitals cannot treat and always seem eager to learn.
Pet Owner-Chuck Willand from Reading, MA
Pet Name: Sheila
For our collection of particularly needy animals, VCA Wakefield fulfills their veterinary requirements with professionalism and compassion. VCA’s medical and administrative staff respond quickly to our questions and requests for appointments, handling both emergencies and routine examinations promptly. The docs and techs work together as a dedicated team, consulting frequently with each other as necessary to determine a correct diagnosis and appropriate course of therapy. As a result, pets whose lives would otherwise have been drastically shortened have enjoyed healthy lives well beyond our expectations.
President, PAWS-Susan DiMeo from Reading, MA
Pet Name: Four kittens
The VCA Wakefield doctors, manager, and staff have been instrumental in helping PAWS to save hundreds of lives. Despite the fact that our PAWS pets are technically homeless, and that we are a non-profit, all-volunteer organization, VCA always provides top-notch services and promotes what they believe is best for each individual animal and situation that we bring to them. Having partnered with VCA Wakefield for almost ten years now, I am confident that together, we will continue to improve the lives of our local animals-in-need and, when applicable, their humans. Thank you, VCA, for always being there for us!