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Professional and caring-Elizabeth Chiasson from Gloucester, MA
Pet Name: Sippy, with her namesake
We are very grateful for, and are impressed with the staff at VCA Wakefield Animal Hospital. Everyone from the office staff, to the vet techs, to the vets is so professional and caring.
The office staff is terrific! Whenever we come in they greet us, and always seem to genuinely care about how our guinea pigs are doing. When calling in, they are equally impressive. For example, we had a guinea pig who was sick for a long time, and it got to the point where when calling in, I didn't even have to say my name or my pet's name. The office staff recognized my voice then quickly tried to meet my needs and requests. This is just one example of the many kind things they did.
During our visits to VCA Wakefield, we have always been pleased with the vet techs who always treat our guinea pigs with such kindness and gentleness. Very often they talk to our guinea pigs and handle them as if they were their own. They also treat us so well that we are put at ease while waiting for the vet to come in.
Lastly, the vets themselves have been fabulous. After we moved, we tried to find a vet who was more local, but could not find one with the expertise we needed. It is not easy to find a good exotic vet, and VCA Wakefield has three of them: Dr. Sip, Dr. Warner, Dr. Kruse. So we have come back to VCA Wakefield despite the longer drive. These talented and caring vets have taken care of our guinea pigs for years.
We are especially grateful to Dr. Sip, who has gone above and beyond time and time again for our guinea pigs. Never before have we had a vet who was so dedicated and caring. She makes us feel as if our guinea pigs were her only clients. We, in fact, think so much of her that we named our latest guinea pig “Sippy” after her!
As anybody with a pet knows, it can be nerve-wracking to have to take a beloved sick pet in for treatment. The staff at VCA Wakefield Animal Hospital takes that sting away with their professionalism and caring. They work as a team in extra special ways to meet the needs of pets and their caretakers.
I wish I had found you six years ago-Gordon Brooke from Haverhill, MA
Pet Name: Jack
I would just like to tell you how delighted I have been with the attention to detail and all the care from everyone of your staff. There are many vets much closer to my home but I have never received such wonderful care and attention.
I would particularly like to thank Doctor "Sip": I will be relocating to the UK soon and hope to take Jack with me but he is a carrier of a virus. Doctor Sip has "held my hand" and helped me through all the difficult procedures that are required with UK quarantine. I had earlier talked to other vets before I was recommended to your Wakefield office. None of them knew what to do or maybe just did not want to do it. Without Doctor Sip I do not know what I would have done.
I would also like to thank Doctor Samantha Simonelli who examined Jack when Doctor Sip was on vacation. She quickly diagnosed Jack's cough, prescribed medication, and he was great within 48 hours.
I am 63 years old, I have had pets all my life, but never have I received such fantastic attention as I received from your Wakefield office. I wish I had found you 6 years ago when I originally adopted Jack. I have been singing your praises and I would thoroughly recommend you to anyone.
Once again, thank you everyone.
I cannot say enough about the care Cassie received-Linda Gorgone from Reading, MA
Pet Name: Cassie
I wanted to take this opportunity to thank you all for being so professional and caring each time I was there with Cassie.
I cannot say enough about the care that Cassie has gotten along the way for the six years I’ve had her. The staff is unbelievable. It is really something that everyone works together as a team. These days sometimes people aren’t like that in a workplace. Everyone is upbeat, happy, joking around but at the same time working.
I really appreciated getting to know the people that I have known along the way. Dr. Sam’s been wonderful, and I felt bad for Dr. Rousseau the last night that I came in with Cassie. Dr. Sam was in surgery, but he rose to the occasion.
Everyone was always so helpful and always pleasant and compassionate. Special thanks to Denise, Kaytee, Elizabeth, Christie, Tegan, Melody, Amanda C., Anne, and everyone else. I just really can’t say enough about everybody. It’s been a very great experience. You are a great team and I have enjoyed getting to know all of you.
I feel Cassie got the best care, and I couldn’t have asked for more. Cassie brought a lot of joy to my family, and she is missed.
Worth traveling an hour-Marie Aikens from Nashua, NH
Pet Name: Melody
This place was recommended to me after trying three other vets that I was not happy with. My cats are my babies, and I expect them to get treated like family. I found the perfect place with you. You took time to meet my needs, to play with my kitten, and to get to know her and appreciate her. I would recommend this place to everybody. I take complete pride in my kittens, and I have two more that will be needing to come in and meet all of you. I have just moved back here from Florida where I had the most wonderful vet, and I was looking for somebody the same. I travel an hour to get to you as I did with him, and it is so very worth it. Attached is Melody my kitten (15 weeks). She is flourishing wonderfully thanks to the kindness and help from all of the staff there. Thank you.
Responsive and sensitive staff-Elisabeth Pelletier from Hampton Falls, NH
Pet Name: Wink
VCA Wakefield's staff is the most responsive and sensitive collection of people from the office staff right on up to the doctors. Dr. Rousseau and his staff have provided my family pets with the greatest of care. I have always been comfortable discussing treatment options and have truly felt that my ideas have been heard. I have relocated to southern NH, but continue to travel to VCA Wakefield for my pets care.
I'm so lucky there is VCA Wakefield-Beth Santo from waltham, MA
Pet Name: Brickle
The first time I called VCA Wakefield my rabbit Brickle had stopped eating. The first thing they said was "What time can you bring him in today." To find a veterinarian practice who knew how critical the problem was and would do anything they could to make sure Brickle was seen was unbelievable! He saw Dr Kruse that day and she was amazing. So kind. So concerned.
Ever since that day VCA Wakefield is the only veterinarian practice I would trust my rabbits to. They are kind, caring and incredibly knowledgeable and have always followed up with me to see how my pets are doing. I've recommended them several times and will always be grateful for all that they have done for me and my rabbits.
my three kids-Wyndy from Woburn, MA
Pet Name: Lexi, Jinx and Nina
I've been bringing my 2 cats (Lexi and Jinx) here (both are 14) a lot lately, they are older and developing issues. But the staff and Dr. Kruze have brought them both back from 'the far side', and for that I will be eternally grateful for giving me even a few more months or a year with them.
Last week we brought our new Rottie pup in for her 1st check up, and they all fell in love with her (Nina) too. They went over puppy wellness and insurance if I wanted it, and socialization, etc.
They covered all the bases, but didn't push anything on us. Everyone is great, caring, and they truly love their patients. Thank you everyone at Wakefield VCA for the very lives of my girls and new little boy.
Thanks for your care and sympathy-Susan Roche from Saugus, MA
Pet Name: Toby Roche
Thank you so much for the care and sympathy shown to me and my cat Toby last week. Toby was 18 years old, a black cat, short haired, whom we loved dearly. The staff was so nice to Toby and myself, and understood how difficult it is to lose a pet, a member of the family. I am attaching a picture of Toby, he truly was a beautiful boy.
Thanks for your wonderful care of Basil-Kylie Sullivan from Salem, MA
Pet Name: Basil and Jack celebrate Easter
Hello, I was in the other day with our rabbit Basil, and I wanted to let you know that we sadly lost him last night. While I wanted to let you know for your records, I mostly wanted to thank your staff for all their wonderful care of Basil over the years. Dr. Kruse especially has been so fantastic in helping us over the past year while Basil battled this mystery illness. She was always so thoughtful and considerate of both his health and his quality of life - we always left feeling like we were doing the best we could to help him without doing anything that would risk his ongoing happiness. Please let her know how grateful we are. Our other bunny Jack has been doing just fine, so we'll visit again in a few months for his regular wellness check! In the meantime, thank you again for all that you do. Best, Chris, Kylie, and Jack (and Basil)
Greyhound corn treatment-Brian and Susan Cusick from Greenville, NH
Pet Name: Tommy
I just wanted to thank Dr. Rousseau and the rest of the staff for helping me and my greyhound Tommy. He had a very painful corn and now he is walking pain-free. I can't thank you enough for seeing us so quickly and helping out with this problem.