We value feedback from our clients. Please share your story with us by writing a testimonial.
The entire team is kind, attentive, and smart-Niki Vettel from Winthrop, MA
Pet Name: Ralphie
Our guinea pig, Ralphie, is a special little guy, and he deserves a special doc! I can't say enough about the amazing care that Ralphie has received from Dr. Sip (pictured here - Ralphie has that effect on women!), plus every single veterinary technician we've dealt with, every single client services person who greets us at the desk with "HI RALPHIE!", and all the other vets. Ralphie has had a serious dental issue, and the entire VCA team has been unbelievably kind, attentive, and smart. Ralphie actually loves coming to VCA Wakefield, where he can see all his girlfriends! There's no higher accolade than that from a very special little guinea pig!
Thank you for your kindness and professionalism-Stacy Arambages from Wakefield, MA
Pet Name: Trusty Boy
Dear Dr. Simonelli & VCA Staff (Family),
On behalf of my son Evan and myself, I wanted to relay a big THANK YOU for your kindness and professionalism the last 2 years. When we adopted Trusty from PAWS, he already had a lengthy medical history and within our first three months together, he and I were at your facility 3 times. When you suggested the new food, I was skeptical of its success but was willing to try anything. I am SO VERY GRATEFUL that his issues cleared up for almost 2 years before reoccurring 3 weeks ago. You and your team were always kind whenever I came in to get food for him during these 2 years. You always cared and that means so much to me now that he is gone. I didn’t get to have Trusty in my life for a long enough period of time. It just wasn’t long enough, but I hope that I did right by him while he was part of my family. Evan and I (and our other cat Toby) miss him desperately but we know that time will heal all.
Please continue to do your good work. The pets that come through your doors are very lucky indeed to have all of you.
I have attached a photo of Trusty, my handsome lion, and hope you can use his picture in your photo collage. He was truly a gentle giant.
Thank you Dr. Pelletier for your help and kindness-Susan Roche from Saugus, MA
Pet Name: Tori
I want to thank Dr. Pelletier for her kindness, sympathy and reassurance during a difficult time. Tori was a beautiful cat, who lived to the age of 19. She now joins her brother, Toby, who lived 18 years. Losing a member of the family is so sad and heart breaking. Thank you Dr. for your help and kind words that day, I needed to hear you say we were doing the right thing. Thanks again to you and your wonderful and patient staff.
I cannot say enough about the care Cassie received-Linda Gorgone from Reading, MA
Pet Name: Cassie
I wanted to take this opportunity to thank you all for being so professional and caring each time I was there with Cassie.
I cannot say enough about the care that Cassie has gotten along the way for the six years I’ve had her. The staff is unbelievable. It is really something that everyone works together as a team. These days sometimes people aren’t like that in a workplace. Everyone is upbeat, happy, joking around but at the same time working.
I really appreciated getting to know the people that I have known along the way. Dr. Sam’s been wonderful, and I felt bad for Dr. Rousseau the last night that I came in with Cassie. Dr. Sam was in surgery, but he rose to the occasion.
Everyone was always so helpful and always pleasant and compassionate. Special thanks to Denise, Kaytee, Elizabeth, Christie, Tegan, Melody, Amanda C., Anne, and everyone else. I just really can’t say enough about everybody. It’s been a very great experience. You are a great team and I have enjoyed getting to know all of you.
I feel Cassie got the best care, and I couldn’t have asked for more. Cassie brought a lot of joy to my family, and she is missed.
Worth traveling an hour-Marie Aikens from Nashua, NH
Pet Name: Melody
This place was recommended to me after trying three other vets that I was not happy with. My cats are my babies, and I expect them to get treated like family. I found the perfect place with you. You took time to meet my needs, to play with my kitten, and to get to know her and appreciate her. I would recommend this place to everybody. I take complete pride in my kittens, and I have two more that will be needing to come in and meet all of you. I have just moved back here from Florida where I had the most wonderful vet, and I was looking for somebody the same. I travel an hour to get to you as I did with him, and it is so very worth it. Attached is Melody my kitten (15 weeks). She is flourishing wonderfully thanks to the kindness and help from all of the staff there. Thank you.
I'm so lucky there is VCA Wakefield-Beth Santo from waltham, MA
Pet Name: Brickle
The first time I called VCA Wakefield my rabbit Brickle had stopped eating. The first thing they said was "What time can you bring him in today." To find a veterinarian practice who knew how critical the problem was and would do anything they could to make sure Brickle was seen was unbelievable! He saw Dr Kruse that day and she was amazing. So kind. So concerned.
Ever since that day VCA Wakefield is the only veterinarian practice I would trust my rabbits to. They are kind, caring and incredibly knowledgeable and have always followed up with me to see how my pets are doing. I've recommended them several times and will always be grateful for all that they have done for me and my rabbits.
my three kids-Wyndy from Woburn, MA
Pet Name: Lexi, Jinx and Nina
I've been bringing my 2 cats (Lexi and Jinx) here (both are 14) a lot lately, they are older and developing issues. But the staff and Dr. Kruze have brought them both back from 'the far side', and for that I will be eternally grateful for giving me even a few more months or a year with them.
Last week we brought our new Rottie pup in for her 1st check up, and they all fell in love with her (Nina) too. They went over puppy wellness and insurance if I wanted it, and socialization, etc.
They covered all the bases, but didn't push anything on us. Everyone is great, caring, and they truly love their patients. Thank you everyone at Wakefield VCA for the very lives of my girls and new little boy.
Thanks for your care and sympathy-Susan Roche from Saugus, MA
Pet Name: Toby Roche
Thank you so much for the care and sympathy shown to me and my cat Toby last week. Toby was 18 years old, a black cat, short haired, whom we loved dearly. The staff was so nice to Toby and myself, and understood how difficult it is to lose a pet, a member of the family. I am attaching a picture of Toby, he truly was a beautiful boy.
Thanks for your wonderful care of Basil-Kylie Sullivan from Salem, MA
Pet Name: Basil and Jack celebrate Easter
Hello, I was in the other day with our rabbit Basil, and I wanted to let you know that we sadly lost him last night. While I wanted to let you know for your records, I mostly wanted to thank your staff for all their wonderful care of Basil over the years. Dr. Kruse especially has been so fantastic in helping us over the past year while Basil battled this mystery illness. She was always so thoughtful and considerate of both his health and his quality of life - we always left feeling like we were doing the best we could to help him without doing anything that would risk his ongoing happiness. Please let her know how grateful we are. Our other bunny Jack has been doing just fine, so we'll visit again in a few months for his regular wellness check! In the meantime, thank you again for all that you do. Best, Chris, Kylie, and Jack (and Basil)
Greyhound corn treatment-Brian and Susan Cusick from Greenville, NH
Pet Name: Tommy
I just wanted to thank Dr. Rousseau and the rest of the staff for helping me and my greyhound Tommy. He had a very painful corn and now he is walking pain-free. I can't thank you enough for seeing us so quickly and helping out with this problem.