Client Services

  • Receptionist Supervisor

    Kimberly M. LeBlanc
    School: North Shore Community College, Broward Community College (nursing), Associates in Liberal Arts (NSCC)

    Kim joined us in 2015, bringing more than 17 years' experience in veterinary client service to our front desk team.  She is excited to be leading a team where excellent service is already embedded in the culture.  

    Kim earned her Associates Degree in Liberal Arts from North Shore Community College.  She also studied nursing at Broward Community College in Florida, and she worked as a Certified Nursing Assistant for three years before moving over to veterinary medicine.  

    Kim shares her North Shore home with her husband and daughter, as well as with a senior Spaniel mix named Emily and two Devon Rex cats named Frodo and Blackie.  

  • Client Service

    Christie Cook

    Christie came to VCA Wakefield in 2010 with 10 years' experience working at VCA Lakewood Animal Hospital in southern California. She has a certificate in Medical Insurance Billing and Coding from Southeast ROP in Cerritos, CA.

    Christie was born in Massachusetts, and she lived in California and Idaho before returning to the Boston area in 2010.  Her hobbies include anything to do with horses, surfing (in California), wakeboarding (in Idaho), snowboarding, knitting, woodworking, camping, baking, and motorcycle/ATV riding. She also has an interest in antiques and historical home renovation.

    Christie's inherited and rescued pets include Evi, a Border Collie/Sheltie Mix; Marsh-Mel-O, an Angora Mix; Shyne, a beautiful black domestic long hair; and Maya, a yellow Labrador Retriever.  She also shares her life with six acres of critters, including chipmunks, frogs, snakes, moles, woodchucks, squirrels, skunks, rabbits, raccoons, opossum, turkeys, deer, bats, coyotes, and countless types of birds, bugs, and insects.

    Christie likes working at VCA Wakefield for the diversity of pets and for the doctors who treat them, and she loves that every day is a learning experience.

  • Client Service

    Laurel Cope
    School: The Ohio State University, BS in Natural Resources Management

    Laurel joined our client service team in 2015.  She holds a BS in Natural Resources Management from The Ohio State University (2012), and she has a passion for animal welfare.

    Laurel has wildlife experience volunteering at the Madina Raptor Center and the Ohio Wildlife Center, interning at the Maine Coastal Islands National Wildlife Refuge tracking and monitoring seabirds, and doing goose management and control and deer telemetry and fawn searches for Cleveland Metroparks. Laurel also brings experience working with the public from previous call center and sales associate positions.  

    Laurel recently relocated from Ohio to the North Shore with her girlfriend and their cat.

  • Client Service

    Deborah DeBurgo
    School: Virginia Intermont College, BA in Horsemanship

    Deborah joined our client service team in 2014.  She ran her own horse training and boarding business for several years, and she continues to work at the equestrian center where she boards her current horse, Konic.  Deborah and her Siberian husky, Tuffy, live north of Boston.  

  • Client Service

    Rachel Dionne

    Rachel joined our client service team in 2015. She is a 2010 graduate of Norfolk County Agricultural High School, where she majored in Animal and Veterinary Science. Her animal-related experience includes working for a year as a kennel technician at another animal hospital, working for two years in the kennel for a private Scottish Terrier breeder, and working for a year and half managing a doggie daycare, boarding, and grooming business. She also has client service experience working as a server at the Charles River Country Club and as a staff trainer at Dunkin’ Donuts.

    Rachel recently moved to the North Shore with her boyfriend, his gecko, and her cat. She hopes to apply to North Shore Community College’s Vet Tech program next year.

  • Client Service

    Kaytee Dodge

    Kaytee's smiling face has been a welcome addition to our front desk since 2008. She has taken canine and feline behavior and nutrition classes at North Shore Community College, and she hopes to return to NSCC soon.

    Kaytee lives in Wakefield with her family and her pets � cat Abigail and dogs Drake and Roxanne. When she's not working here, she can be found working just down the street with our friends at the Frame Shack.

  • Client Service

    Dylan Gart
    Veterinary Tech School: North Shore Community College (candidate for spring 2017)
    School: Massachusetts College of Liberal Arts, BA in Environmental Studies with a minor in Computer Science

    Dylan is currently enrolled in the Veterinary Technology program at North Shore Community College.  He joined our client service team in 2015 after hearing about us from classmates that also work here (Stephen Caron and Azad Gualtieri).  

    Dylan comes to us with experience with vaccines and client education from a recent position as a veterinary assistant at a mobile clinic, where he worked for nearly a year. He has experience caring for horses at a farm in Acton, and he’s also volunteered at the Stone Zoo. 

    Dylan earned his BA from Massachusetts College of Liberal Arts in North Adams, MA, where he majored in Environmental Studies and minored in Computer Science. He's also worked as a programmer and dabbled in some other technology-related pursuits.

    Dylan lives in Bedford with his family and pets, which currently include one dog and several chickens.  

  • Client Service

    Xarifa Grandmaison
    Veterinary Tech School: Sparsholt College Hampshire, Great Britain / National Diploma in Animal Care
    School: LSB College and Alexandra College, Dublin, Ireland

    Xarifa (pronounced Sher-EEF-ah) has worked with animals variously as a receptionist, technician, and equine groom since 1993. She attended Alexandra and LSB Colleges in Dublin prior to receiving her National Diploma in Animal Care from Sparsholt College Hampshire in Great Britain (1994).

    Xarifa spent six years as a Shelter Agent with the Animal Rescue League of Boston prior to joining VCA Wakefield.

    She lives on the North Shore with her husband and son, as well as with cats Chimpy, Rosie, Sophie, and Lucy Lu; rats Archie and Gobo; and bearded dragon Floyd. When she's not working, Xarifa enjoys spending time with her horse, Gracie.

  • Client Service

    Azad Gualtieri
    School: New England College of Finance, Certificates

    Azad joined our client service team in 2013 after spending nearly ten years working in the banking industry.  She also worked at Petco several years ago, which is where she met technician Amy Archer.  She takes full responsibility for Amy's addiction to Boston terriers. 

    Azad is enrolled in the vet tech program at North Shore Community College, and she expects to graduate in the spring of 2017.  

    Azad volunteers with SOS Animal Rescue League, and she also serves as our Stray Coordinator.  She and her husband share their home with Boston terriers Roxie, Kahlua, Buggy, Bruno, and Emerson, as well as an assortment of Boston terrier fosters. 

  • Client Service

    Henrietta Matheson
    School: Tulane University, BS in Psychology

    Henrietta is a 2012 graduate of Tulane University, where she earned a BS in Psychology with a concentration in gender studies. She has two years’ experience working as an attendant and supervisor at a large boarding facility in New Orleans, and she has worked in customer service at two restaurants. Henrietta has also worked as a classroom assistant at an elementary school and as a mentor to a young girl in Tulane’s Community Service Mentoring Program. She’s from Arlington, where she currently lives with her family, including two pugs, an Italian greyhound, and a Chihuahua. 

  • Client Service

    Maureen Maunsell
    School: Newbury College and Southern New Hampshire University, BA (2007) and MBA (2016)

    Maureen has been a part of our front desk team since 2003.  You are most likely to see her smiling face on weekend mornings.  She works as a Certified Clinical Data Manager when she's not here making all of our days just a little more cheerful.  

    Maureen holds a Bachelor's of Arts with a major in Psychology and minor in English from Newbury College, and she's currently pursuing her MBA with a concentration in Healthcare Administration at Southern New Hampshire University.  

    When she's not working or studying, Maureen enjoys traveling, reading, and spending time with family and friends.  She lives north of Boston with two Jack Russell Terriers named Tucker and Hurley and one very talkative cat named Gossip.  

  • Client Service

    Kim Podesta
    School: Attending Animal Behavior Institute online, Certificate in Zoo and Aquarium Sciences (currently pursuing)

    Kim joined our client service team in February 2013.  She is currently taking online classes at the Animal Behavior Institute in pursuit of a Certificate in Zoo and Aquarium Sciences, and she volunteers with the Marine Mammal Department at the New England Aquarium every Tuesday. Kim has also studied hospitality management and physical education at Endicott College in Beverly.

    Prior to joining us, Kim worked as a doggie daycare attendant at Boston Red Dog Pet Resort, and she completed an internship in housekeeping, grooming, and pet activities at the Barkwood Inn in Charlton, Mass. 

    Kim is conversant in Spanish, and she can speak and write Chinese. She was a cheerleader for nine years, including three years as a cheerleading student coach.  Kim is also CPR certified.  Originally from central Massachusetts, Kim currently lives north of Boston. Daisy, her family dog, still resides in central Mass.

  • Client Service

    Andrea Quinton
    Veterinary Tech School: Mount Ida College / BS in Veterinary Technology (2016)
    School: North Shore Community College Animal Care Specialist (transferred prior to completion)

    Andrea contacted us regarding a technician internship (now completed), and we liked her so much that we invited her to join our client service team.  She is currently enrolled in Mount Ida College's Veterinary Technology program, and she expects to graduate with a Bachelor's degree in 2016. 

    Andrea has experience working as a kennel attendant, an animal care specialist, and a veterinary assistant.  Most recently she worked as a sales associate at a grooming salon.  She has also worked as a volunteer at the Northeast Animal Shelter.

    Andrea lives north of Boston with her family and a beagle named Alfred that she adopted from Mount Ida.  

  • Client Service

    Jennifer Rodriguez
    Veterinary Tech School: North Shore Community College

    Jenn joined our client service staff in April 2013.  Prior to joining us, she worked in both client service and as a veterinary assistant at another animal hospital. She has taken veterinary technology classes at North Shore Community College, and she expects to return to the Veterinary Technician program there this fall. Jenn has also worked as a volunteer at the MSPCA in Boston.

    Jenn lives north of Boston and has a Pomeranian/Poodle mix named Juicy. 

  • Client Service

    Stacey Ryan
    School: Bunker Hill Community College, Medical Assistant Certificate

    Stacey joined our client service team in 2014.  She has previous experience working at a grooming salon, and she worked for several years as a developmental specialist and manager at a day habilitation facility.  She earned her Medical Assistant Certificate from Bunker Hill Community College.

    Stacey lives north of Boston with her fiancé, three children, three dogs, and a ferret.  

  • Client Service

    Laureen Sorrento

    Laurie joined us in 2014 after many years of knowing us from the perspective of a frequent client.  She has several years' experience working at another animal hospital and volunteering for the Animal Rescue League, and she continues to offer pet sitting services and work part time at her sister's grooming salon. 

    Laurie attended Suffolk University and Salem State College, and she worked in administration at the MBTA for 25 years. 

    We've gotten to know Laurie and her birds, Guinea pigs, cats, and dogs well over the years.  She lives north of Boston with her current gang of four cats and a dog. 

  • Client Service

    Treacey Sudak
    School: Merrimack College, Bachelor of Arts, Political Science major, Business minor

    Treacey joined us as a receptionist in 2003, and she was promoted to Client Service Supervisor within her first year.  In 2008 she left us to found her own child care business and to spend more time with her growing family, and we are pleased to announce she rejoined our client service team in 2012.  Treacey also handles our accounts receivable.

    Treacey lives north of Boston with her husband, three boys, three cats, and a beagle. 

  • Client Service

    Joi Wolf
    School: Clemson University, BS

    Joi joined VCA Wakefield in October 2010 shortly after she and her husband moved to the area from South Carolina.

    Prior to her move, Joi worked as a manager at PetSmart for five years. Joi holds a Bachelor's Degree from Clemson University, and she is a first degree black belt in Cuong Nhu Oriental Martial Arts.

    Joi lives north of Boston with her husband, daughter, son, two dogs, and an African gray parrot.