Client Services

  • Receptionist Supervisor

    Denise Serrecchia
    School: North Shore Community College, AS in Business Administration

    Denise has been with VCA Wakefield since 1999. She has an Associate's Degree in Business Administration from North Shore Community College, and she's also certified in First Aid and CPR.

    Denise lives in Wakefield with her spouse and their two Sphynx cats, Ripley and Cannoli.


  • Client Service

    Christie Cook

    Christie came to VCA Wakefield in 2010 with 10 years' experience working at VCA Lakewood Animal Hospital in southern California. She has a certificate in Medical Insurance Billing and Coding from Southeast ROP in Cerritos, CA.

    Christie was born in Massachusetts, and she lived in California and Idaho before returning to the Boston area in 2010.  Her hobbies include anything to do with horses, surfing (in California), wakeboarding (in Idaho), snowboarding, knitting, woodworking, camping, baking, and motorcycle/ATV riding. She also has an interest in antiques and historical home renovation.

    Christie's inherited and rescued pets include Evi, a Border Collie/Sheltie Mix; Marsh-Mel-O, an Angora Mix; Shyne, a beautiful black domestic long hair; and Maya, a yellow Labrador Retriever.  She also shares her life with six acres of critters, including chipmunks, frogs, snakes, moles, woodchucks, squirrels, skunks, rabbits, raccoons, opossum, turkeys, deer, bats, coyotes, and countless types of birds, bugs, and insects.

    Christie likes working at VCA Wakefield for the diversity of pets and for the doctors who treat them, and she loves that every day is a learning experience.


  • Client Service

    Kaytee Dodge

    Kaytee's smiling face has been a welcome addition to our front desk since 2008. She has taken canine and feline behavior and nutrition classes at North Shore Community College, and she hopes to return to NSCC soon.

    Kaytee lives in Wakefield with her family and her pets � cat Abigail and dogs Drake and Roxanne. When she's not working here, she can be found working just down the street with our friends at the Frame Shack.


  • Client Service

    Xarifa Grandmaison
    Veterinary Tech School: Sparsholt College Hampshire, Great Britain / National Diploma in Animal Care
    School: LSB College and Alexandra College, Dublin, Ireland

    Xarifa (pronounced Sher-EEF-ah) has worked with animals variously as a receptionist, technician, and equine groom since 1993. She attended Alexandra and LSB Colleges in Dublin prior to receiving her National Diploma in Animal Care from Sparsholt College Hampshire in Great Britain (1994).

    Xarifa spent six years as a Shelter Agent with the Animal Rescue League of Boston prior to joining VCA Wakefield.

    She lives on the North Shore with her husband and son, as well as with cats Chimpy, Rosie, Sophie, and Lucy Lu; rats Archie and Gobo; and bearded dragon Floyd. When she's not working, Xarifa enjoys spending time with her horse, Gracie.


  • Client Service

    Azad Gualtieri
    School: New England College of Finance, Certificates

    Azad joined our client service team in 2013 after spending nearly ten years working in the banking industry.  She also worked at Petco several years ago, which is where she met technician Amy Archer.  She takes full responsibility for Amy's addiction to Boston terriers. 

    Azad volunteers with Friends of Homeless Animals.  She and her husband share their home with Boston terriers Roxie, Kahlua, and Emerson, as well as an assortment of Boston terrier fosters. 


  • Client Service

    Henrietta Matheson
    School: Tulane University, BS in Psychology

    Henrietta is a 2012 graduate of Tulane University, where she earned a BS in Psychology with a concentration in gender studies. She has two years’ experience working as an attendant and supervisor at a large boarding facility in New Orleans, and she has worked in customer service at two restaurants. Henrietta has also worked as a classroom assistant at an elementary school and as a mentor to a young girl in Tulane’s Community Service Mentoring Program. She’s from Arlington, where she currently lives with her family, including two pugs, an Italian greyhound, and a Chihuahua. 


  • Client Service

    Maureen Maunsell
    School: Newbury College, Bachelor's degree

    Maureen has been with VCA Wakefield since 2003. She holds a Bachelor's Degree from Newbury College, where she graduated summa cum laude. She took veterinary technology classes at North Shore Community College in 2002-2003.

    Maureen lives north of Boston with her cat Gossip and Jack Russell terriers Tucker and Hurley.


  • Client Service

    Kristin McMahon
    School: Endicott College, BS in Psychology

    Kristin is a 2008 graduate of Endicott College, where she earned a BS in Psychology with a concentration in criminal justice. She works full time as a Benefits and Eligibility Social Worker for Masshealth, and she previously worked for the State as a Child Support Enforcement Specialist. In addition to her experience with numerous pets of her own, Kristen worked as a supervisor for 1.5 years at Pet Companions Bed & Biscuit in Reading. She is currently a Barn Supervisor at Windrush Farm Therapeutic Equitation in North Andover, and she is a licensed riding instructor. Kristin is from Reading, and she currently lives in Billerica with her husband, several cats, a dog, a ferret, and a Guinea pig. 


  • Client Service

    Kim Podesta
    School: Attending Animal Behavior Institute online, Certificate in Zoo and Aquarium Sciences (currently pursuing)

    Kim joined our client service team in February 2013.  She is currently taking online classes at the Animal Behavior Institute in pursuit of a Certificate in Zoo and Aquarium Sciences, and she volunteers with the Marine Mammal Department at the New England Aquarium every Tuesday. Kim has also studied hospitality management and physical education at Endicott College in Beverly.

    Prior to joining us, Kim worked as a doggie daycare attendant at Boston Red Dog Pet Resort, and she completed an internship in housekeeping, grooming, and pet activities at the Barkwood Inn in Charlton, Mass. 

    Kim is conversant in Spanish, and she can speak and write Chinese. She was a cheerleader for nine years, including three years as a cheerleading student coach.  Kim is also CPR certified.  Originally from central Massachusetts, Kim currently lives north of Boston. Daisy, her family dog, still resides in central Mass.


  • Client Service

    Jennifer Rodriguez
    Veterinary Tech School: North Shore Community College

    Jenn joined our client service staff in April 2013.  Prior to joining us, she worked in both client service and as a veterinary assistant at another animal hospital. She has taken veterinary technology classes at North Shore Community College, and she expects to return to the Veterinary Technician program there this fall. Jenn has also worked as a volunteer at the MSPCA in Boston.

    Jenn lives north of Boston and has a Pomeranian/Poodle mix named Juicy. 


  • Client Service

    Natalie Rodriguez
    School: Salem State University, Currently majoring in Biology with a minor in Chemistry

    Natalie joined VCA Wakefield in September 2013.  She is currently attending Salem State University for Biology and Chemistry, and she expects to go on to medical school when she graduates.  Before attending Salem State she spent a year in equine business school.

    Prior to joining our hospital, Natalie volunteered her time at an animal shelter and an animal hospital in California.  She loves working in customer service and has experience working in food service (Chipotle) and retail (Abercrombie & Fitch).

    Natalie has had all kinds of pets since she was a child, including dogs, cats, horses, and bunnies.  She's also worked as a pet sitter and an assistant horse trainer.  She lives north of Boston and is currently between pets, but she's hoping to change that before too long!


  • Client Service

    Stacey Ryan
    School: Bunker Hill Community College, Medical Assistant Certificate

    Stacey joined our client service team in 2014.  She has previous experience working at a grooming salon, and she worked for several years as a developmental specialist and manager at a day habilitation facility.  She earned her Medical Assistant Certificate from Bunker Hill Community College.

    Stacey lives north of Boston with her fiancé, three children, three dogs, and a ferret.  


  • Client Service

    Laureen Sorrento

    Laurie joined us in 2014 after many years of knowing us from the perspective of a frequent client.  She has several years' experience working at another animal hospital and volunteering for the Animal Rescue League, and she continues to offer pet sitting services and work part time at her sister's grooming salon. 

    Laurie attended Suffolk University and Salem State College, and she worked in administration at the MBTA for 25 years. 

    We've gotten to know Laurie and her birds, Guinea pigs, cats, and dogs well over the years.  She and her husband live north of Boston with their current gang of four cats and a dog. 


  • Client Service

    Treacey Sudak
    School: Merrimack College, Bachelor of Arts, Political Science major, Business minor

    Treacey joined us as a receptionist in 2003, and she was promoted to Client Service Supervisor within her first year.  In 2008 she left us to found her own child care business and to spend more time with her growing family, and we are pleased to announce she rejoined our client service team in 2012.  Treacey also handles our accounts receivable.

    Treacey lives north of Boston with her husband, three boys, three cats, and a beagle. 


  • Client Service

    Joi Wolf
    School: Clemson University, BS

    Joi joined VCA Wakefield in October 2010 shortly after she and her husband moved to the area from South Carolina.

    Prior to her move, Joi worked as a manager at PetSmart for five years. Joi holds a Bachelor's Degree from Clemson University, and she is a first degree black belt in Cuong Nhu Oriental Martial Arts.

    Joi lives north of Boston with her husband and daughter, two dogs, and an African gray parrot.

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