VCA Valley Animal Medical Center Emergency Hospital

Client Services

  • Front Office Manager

    Jeannette, H
    Veterinary Tech School: Cal Poly Pomona

    Jeannette started taking care of animals at a very young age, when her family became accustomed to the many injured and sick animals she would find and bring home. After high school graduation, she got her first veterinary assistant job where she stayed for three years and was promoted to lead assistant.

    Continuing on her chosen career path and working at a spay/neuter clinic and an emergency clinic, Jeannette went to Professional Veterinary Assistant school and became a registered veterinary technician in 2004. Her advanced training made her eligible to become a veterinary technician at Veterinary Surgical Specialists in Tustin, where she worked alongside board certified surgeons for five years, monitoring surgical patients, assisting with surgeries and providing intensive post operative care.

    While still working as a technician, Jeannette pursued her Bachelor's in Animal Science at Cal Poly Pomona and graduated on June of 2010, making the Dean's list her final quarter. The last year of her schooling involved commuting from her new found home in the Coachella Valley, where she moved to in 2009.

    Jeannette joined the Valley Animal Medical team in January of 2009 as the hospital's first registered veterinary technician. She has been instrumental in increasing the level of professionalism and state of the art care that has become the hallmark of Valley.

    When not caring for hospital animals, Jeannette spends her spare time with her husband, son, and daughter, multiple friends, a large family and running...which she apparently doesn't get enough of at work.

  • Client Service

    Evelyn, C

    Evelyn is a Desert Rat born and raised, graduating from Indio High School in 1983. Throughout that time she took her love for horses and worked at the Eldorado Polo Grounds as a groom, caring for the polo ponies.

    After high school she attended the vocational college United Health Careers Institute completing the program in Animal Health in 1985.

    Side tracked by life, she went into working retail, got married, moved to Murrieta, got divorced.

    In 1995 she came back to the desert and was quickly hired to run  the front office at Animal Medical Center in Palm Desert while attending a second vocational college, The Institute of Business and Medical Technology.

    In 1997 she started at The Living Desert, a local wildlife park, where she was promoted several times and held positions that were created especially for her, utilizing her talents and attributes. After nearly 13 years her time at TLD came to an end.

    Evelyn came to us in December of 2012. "I didn't realize how much I missed working in a veterinarian's office until I was back in one." She states" the connection that I make with the client is the best part of my job. When I am able to make a hard day easier, that is what keeps me saying `This is why I am here.'  I know that I make a difference. Can't ask for anything more."

    Evelyn shares her home with Remington, a Chug (Chihuahua/Pug) and a Serengeti cat named Moose.

  • Client Service

    Sydney, K

  • Client Service

    Mathew, R


Specialty Care

Sometimes sick or injured pets need the care of a veterinary medical specialist. When that happens, VCA specialty hospitals work closely with the general practitioner veterinarians who refer cases to us in order to provide seamless veterinary care to your pet. When your pet is facing any kind of serious illness or injury, our specialty referral hospitals will provide the compassionate and expert care your beloved pet needs.

Our goal is to make sure that when you and your pet are in need that you have access to board certified specialists who are up to date on the very latest developments in their field. In our state of the art hospitals, our specialists also have access to the most sophisticated diagnostic and treatment tools and techniques from ultrasonography and endoscopy to CAT scans and even MRI.

As part of the VCA family, we have over 83 specialty hospitals across the US and Canada which provide referral specialty care, so there may be one near you. Our specialized services include: behavior, cardiology, critical care, dentistry, dermatology, integrative medicine, internal medicine, neurology, oncology, ophthalmology, radiology, rehabilitation, reproduction, and surgery.

Find a VCA Specialty Care Animal Hospital near you:


See all VCA Animal Hospitals >


Emergency Care

Your emergency needs can be met right here at our hospital.
VCA Valley Animal Medical Center Emergency Hospital provides 24 hour emergency veterinary care, 7 days a week, 365 days a year. Emergency veterinarians, veterinary technicians and/or veterinary assistants are on staff 24 hours a day.

Please call us at 760-342-4711. We are located at 46920 Jefferson St. Indio, CA 92201.

We provide the highest standard in veterinary emergency and critical care services. We are trained and equipped to perform a variety of emergency surgeries and procedures. We provide the highest standards of pain management. Emergency internal medicine consultations, including full diagnostics, are available.

Please call or come in immediately if you feel your pet is having an emergency or needs after-hours care.