VCA Tender Care Animal Hospital

New Clients

We want you to get the most you can out of your first appointment, so here are a few guidelines that will help to do just that.

Medical Records

It is very important for the doctor to have your pet’s complete medical history. This will allow the doctor to more efficiently make an accurate diagnosis, and prevent unnecessary duplication of medical tests.

A few days before your appointment, please contact your pet’s previous veterinary hospitals and request that they fax us all lab work, radiology/ultrasound reports, and the doctors actual medical record notes (please – copies of invoices aren’t enough) If you have any concerns about how to go about getting the records please call us – we will be glad to help.

Our fax number is 415-721-2420.

Your pet’s diet and current medicines/supplements

Equally important for the doctor is information about your pet’s current diet, medications and supplements. It is a good idea to bring a list of all of them including brand names, and the amount and frequency of administration. Please bring the actual bottles of medicines and supplements with you so we can see the ingredients. In this way we can help to avoid duplication and also prevent drug interactions or herb/drug interactions.


Please arrive 15 minutes before your actual appointment time to allow you to fill out your New Client paper work and let us organize your chart so that you can have the full time allotted with the doctor.

Please let us know if there is anything we can do to make your visit with us as comfortable as possible!






Save Time

Click here to fill out our new client and pet information form to help speed along the check-in process on your first visit.

New Client/Pet Information Sheet

Payment Methods

We accept cash, all major credit cards and personal checks (at some locations)*. If financial assistance is needed, we also offer our clients CareCredit® no interest payment plans**. To learn more about CareCredit® or apply now, please visit

Pet Insurance

We will also assist you and your pet with your pet insurance needs (such as Veterinary Pet Insurance). Ask us about VPI Pet Insurance today.

The Mission of VPI is to empower pet owners to work with veterinarians in making optimal healthcare decisions for their pets. Call 1-800-291-3856 or visit


Specialty Care

Sometimes sick or injured pets need the care of a veterinary medical specialist. When that happens, VCA specialty hospitals work closely with the general practitioner veterinarians who refer cases to us in order to provide seamless veterinary care to your pet. When your pet is facing any kind of serious illness or injury, our specialty referral hospitals will provide the compassionate and expert care your beloved pet needs.

Our goal is to make sure that when you and your pet are in need that you have access to board certified specialists who are up to date on the very latest developments in their field. In our state of the art hospitals, our specialists also have access to the most sophisticated diagnostic and treatment tools and techniques from ultrasonography and endoscopy to CAT scans and even MRI.

As part of the VCA family, we have over 83 specialty hospitals across the US and Canada which provide referral specialty care, so there may be one near you. Our specialized services include: behavior, cardiology, critical care, dentistry, dermatology, integrative medicine, internal medicine, neurology, oncology, ophthalmology, radiology, rehabilitation, reproduction, and surgery.

Find a VCA Specialty Care Animal Hospital near you:


See all VCA Animal Hospitals >


Emergency Care

In case of emergency during normal business hours, please call us immediately. If you have an emergency outside of our normal business hours, please contact a local emergency animal hospital.