FAQs

When is the Hospital open?
The clinic is open Mondays and Fridays from 8:00 am until 5:00 pm. On Tuesdays, Wednesdays and Thursdays, we are open from 8:00 am until 7:00 pm.

Is the Hospital accepting new clients and patients?
Yes! Our doors are always open to new pets and their families! We look forward to meeting you and appreciate the opportunity to care for your pet.

Do I need to make an appointment?
Yes. Patients are seen on an appointment basis.

When do I need to pay for my pet's services?
Payment is due at the time of service. We are always happy to provide you with an estimate for your pet's services prior to receiving any care: routine, diagnostic, or surgical.

What do I do if my pet needs emergency care?
When our clinic is open, call ahead and speak with a veterinary technician regarding the emergency. In some emergency cases, immediate intervention is necessary, and we can appropriately guide you. Advanced notification of your arrival also allows us to best prepare for your pet's specific, emergent needs.

When our clinic is closed, we will refer you to a 24-hour emergency facility. You can obtain emergency facility information after hours by calling 978.422.6262 and listening to the voice mail message or simply click here to get emergency numbers, directions, etc.

At what age, can I have my kitten spayed or neutered?
It is recommended to spay or neuter your pet at 6 months of age.

At what age, can I have my puppy spayed or neutered?
It is recommended to spay or neuter your pet at 6 months of age.

What is pre-anesthetic blood work?
The veterinarian will recommend pre-anesthetic laboratory testing if your pet is undergoing anesthesia for a surgical procedure. The testing is done by obtaining a small blood sample from your pet and submitting it to the lab. The veterinarian will call you to discuss your pet's results prior to his/her procedure.

How long do the sutures stay in after my pet's surgery?
We remove sutures 10-14 days post-procedure in most cases. Some surgical procedures involve different suture removal time frames, may involve drain removals or wrap removals. Always check with your pet's veterinarian for specific instructions.

Does my pet have to wear his e-collar?
Yes. Elizabethan Collars, or e-collars, are often used to keep a pet from licking at his or her incision. The e-collar is necessary to protect the healing area from infection, excessive grooming, or damage to the surgical site. An e-collar should extend just beyond the end of your pet's nose thereby allowing him or her to eat, drink, go outside or use the litter box with it on. There are many variations on the traditional plastic e-collar. Ask our staff for their recommendation.

Remember, if you have other pets in your household they may interrupt healing by grooming the pet who is wearing the e-collar!

How do I give my cat a pill?
Pilling a cat can be a difficult and dangerous task. At the same time, the medication your cat needs is important to his or her health. Fortunately, there are options. Ask our staff about compounding your cat's prescription medication into a flavored liquid, transdermal gel or chewable treat. Chicken, beef, liver or fish flavored medication is a pleasure to give and a treat for your cat. Transdermal gels give owners the option of applying the medication to the inside ear flap, where it is absorbed through the skin. Soft, chewable, flavored treats are a great option for owners who have cats or dogs who are difficult to medicate.

How do I get my cat into a carrier?
Start with a top-loading carrier. You can often convert your front-loading carrier into a top-loading by simply unscrewing the top half of the carrier. Many manufacturers of cat carriers now make doors on both the top and the front. Placing your cat in the carrier from the top is easier and less stressful than trying to guide them through a small door in the front. Click here for tips.

If you have a question that we didn't address, please give us a call today. We would be happy to help!

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