Client Services

  • Receptionist Supervisor

    Alaina Grimm

    Alaina's diverse background includes human resources, office administration and she is also a certified dog obedience trainer.  Alaina enjoys working with dogs to assist them in meeting their full obedience capacity.   Assisting families to meet their dog obedience goals is very rewarding.   Alaina also finds great joy in meeting the needs of each individual patient that comes to our hospital.  Providing support to assist patients in living a long and happy life is a daily goal.   Alaina's own pets include three dogs Lily, Jewl, and Eli.  She enjoys spending time with her family, photography and the outdoors.                                                                                                                                                                                                                                                                                                                                                                                      Why I joined the Veterinary field:                                                                                                                                                                                                                                                                                                I enjoy working at VCA because of the talented doctors we are so fortunate to have.  The compassion and knowledge they have and pass along is incredible.  I feel safe to have my animal family cared for here; I know and trust that they are in good hands.  I would love to continue to grow in this field, I feel this is the place I belong and can prosper the most.  I get a sense of accomplishment leaving at the end of each day, if I can put a smile on at least one person or pet's face, I feel great!                                                                                                                                                                                                                                            

  • Client Service

    Kara Goos

    I was born and raised in colorful Colorado.  My husband's jobs have taken us to North Carolina, Colorado and now Maryland.  Right now I am the proud fur Mom of two dogs.  Daisy is my very spoiled but loveable Beagle and Blu is my hyper yet sweet Blue Tick Hound.                                                                                                                                                                                                                                                                                                                Why I joined the field:   I joined the animal field because I have always had a love of animals.  Growing up we had several different pets, ranging from dogs to hamsters, to rabbits to fish.  Now that I am grown up nothing has changed.  When looking for a change in careers it only made sense that I would look for a job in the animal field.

  • Receptionist

    Sharon Denis

    Sharon enjoys working with people and meeting each family's specific needs. She actively participates in feral cat rescue and enjoys assisting the feral cat population. In Sharon's spare time she enjoys crocheting and spending time with her family including three children, five grandchildren and her husband Gary.                                                                                                                               Why I joined the Veterinary Field:  "I joined the Veterinary Field after my commitment to assisting a feral cat colony.  I enjoy assisting pets to receive the best medical care possible and providing my own pets with the best medical care possible.  Being a part of our medical team is very rewarding and I thoroughly enjoy it."

  • Receptionist

    Heather Johnson

    Heather offers our team a strong background in veterinary medicine as a customer service representative and technician assistant. She has worked with spay/ neuter programs and low cost vaccination clinics to assist in offering pet care in low income areas.  Heather has a passion for animal care; she is always up to and willing to take on any  challenge.                                                                                                                                                                                                                                                                                                            Why I joined the Veterinary field:  "I joined the veterinary field because I like hard work and I like to work hard, so I feel like this is a great field for me to follow.  There is never a dull moment, you have to be on your toes all the time, and there is never ending opportunities to learn; plus, I love to see all of the cute fur balls come through our doors!"