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Rockstars...-Jyl Smith from Portland, OR
Pet Name: Stretch
I don't live close in proximity to SE Portland VCA Pet hospital. My beloved cat loathed the car, but I knew a few extra minutes of her discomfort (read: wailing at the top of her lungs) was well worth going the extra miles. Because that's what I've found my experience working with the staff of VCA to be--they go the extra mile. They're also not the cheapest vet in town, but I've always believed in you get what you pay for--and isn't your pet worth the best? They are, simply put, the best, and I've tried out several other local vets until i found SE Portland (on referral from a friend who has a bazillion cats) and was able to stop searching. Not only do they have the resources and facility to perform tests and procedures in-house that a lot of other clinics can only make outside referrals for, they also they have compassionate, caring vets who's bottom line isn't about making a buck--it's truly about the comfort and care of your pet. I'm continually on a pretty tight budget and they've always worked wtih me to figure out what was essential for the well-being of my pets, and what could wait for another time. Truly, i cannot say enough about SE Portland Animal Hospital. From the front desk staff to the techs, they're all courteous and professional. I brought my cat there for years until sadly, her time had come. Dr. Rockstad (aka Dr. Rockstar!) gave me all the info i needed to make what would be the most difficult decision of my life. They even helped me to find a local vet who did house calls and who euthanized my cat in the comfort of our home--no need to do the traumatizing car ride in her final moments. They sent me a sympathy card after she passed, with every single vet's signature, and most of the staff, too. Those small signs of compassion really have made my experience that much better--even in such a time of sorrow. Now Dr. Rockstad helps care for my dog Stretch, who is thriving and who LOVES to go to the vet! She pulls me in the front door, no matter how many needle pricks may face her on the other side. (could have something to do with the treats they have at the reception counter....just sayin'....). I've worked with Dr. Currah and Dr. Holmes (who both saved my cat's life!), and they were awesome. And Dr. Bonnell did not cast judgment on me when my crazy dog got into some of my medication at 4am and i was convinced i had killed her and was a terrible, irresponsible mother. He helped to calm me down and assured me i hadn't just murdered my best friend. I rest better at night knowing these guys are at it 24/7....I've utilized their urgent care when i simply couldn't make it any other time, and their emergency care when the situation was critical. Kudos to all of you who work at SE Portland VCA--you are all truly ROCKSTARS! ;)