Customer Testimonials South Shore Animal Hospital

We value feedback from our clients. Please share your story with us by writing a testimonial.

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love you

-suzy from staten island, NY

i love my vets at south shore. ive been going there for many years

great service

-Happy Dog Lady from Staten Island, NY
Pet Name: Jake

I have used this animal hospital numerous times for emergencies. They are open twenty four hours everyday. The doctors are warm and caring and the staff is kind and welcoming. Thank you South Shore! No more driving to New Jersey.

I highly recommend this veterinary hospital

-Kim from Staten Island, NY
Pet Name: Elton

My husband and I first brought our cat Elton to this hospital in November 2011. Unfortunately he was diagnosed with squamous cell carcinoma (an incurable mouth cancer). After three months of ups and downs our cat just passed away. My husband and I are so grateful to all of the staff for their support, advice and kind words when we needed them. My only regret is not bringing my cats to them sooner. The veterinarians on staff truly know their field and most importantly love the animals they care for.

Doctor Panarello

-Harriet and Les Shaffer from Barnegat, NJ

When we saw Dr. Panarello's name in theNYPost in an article about him saving a pit bull who got shot protecting his owner, we knew it was the same doctor who saved our cat Dayzee's life over 15 years ago. We will never forget him. Not only did he diagnose and treat a lupus-like arthritic condition she developed, but he found a cancerous tumor in her neck which would have killed her had it not been removed. She was 8 years old when diagnosed and we enjoyed loving her until she passed away in 2007 at the age of 19. If we were not living almost 70 miles away, we'd bring our rescue cat Tinkerbelle to him for her care. He is our hero.

Amazing Care

-diane v from staten island, NY
Pet Name: Boomer

Unfortunately, my dog Boomer had to be rushed in for emergency treatment & unfortunately we did lose him :(...However, Dr. Panarello, MaryGrace & the entire staff provided my dog with amazing care in his final days. He was made as comfortable as possible, & even had a little personal fan set up to keep him cool following his seizures. The biggest thing for me was the ability to visit with him -- even at 1AM ! My heartfelt thanks to South Shore Vet

Thumbs up

-Mona Popkin from Staten Island, NY
Pet Name: Spike

The most caring staff and the most caring doctors. My pet Spike has a blood disorder called AIT, he is only four years old and it already has returned for a second time. Needless to say I was a mess the first time around but because of their knowledge and patience and willing to give the family the information they need to learn I feel I am more prepared this time around and a lot calmer. I will be forever grateful to Mary Grace for always being there for me early in the a.m. and always knowing what to say. I will always be grateful for Doctor Clemente's expertise and never giving up on Spike. There should be more animal care service like South Shore. Sincerely, Mona Popkin.

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The Best of the Best

-Lisa from Staten Island, NY
Pet Name: Desi

Since Dr. Pararello took over this hospital, it couldn't be better. Nothing compares to the peace of mind knowing that this hospital is open 24 hours a day-7days a week.. no more running the over priced NJ hospitals. Dr. Panarello is more than fair & has a genuine love for animals. It's not all about the money with him! Him & Dr. Clemente took amazing care of my cat over the last 3 weeks. I wouldn't go anywhere else.

Place of Compassion

-Helen T from Staten Island, NY
Pet Name: Kitty

I became an owner of a Kitten that I took care of for two weeks that was very ill. I went to Banfield for help on how to take care of the Kitten and they treated me and the Kitten like a business. They did not want to give her a chance or any treatment options. When the Kitten was so sick that she had to be put down, I did not have the heart to bring her to Banfield so I brought her here. The doctor treated me and the Kitten with such kindness and compassion, it made the whole ordeal easier. I have three other pets and from now on, I will only go here for all their treatment.


-Cami Camello from staten island, NY
Pet Name: Noodles

I have been using South Shore for 14 years, as long as I have been living on S.I. I only request Dr. Hines to treat my Poodle. Noodles is now 15 years old. All of the doctors and staff are warm and caring, however, what I like about Dr. Hines is his honesty. He does not push unnecessary vaccines or examinations just to make a buck. Hard to find that these days even in "human" doctors. Thanks!


-mary williams from staten island, NY
Pet Name: Queenie

My baby-Queenie (Chihuahua) had multiple teeth extracted a week ago by her regular Vet. She was doing very well until May 20th. She started vomiting X2-clear liquid, as the day progressed she became lethargic & by late afternoon started having loose bowel movements. At 2 am may 21st, she woke me up panting. She had a bowel movement that was bloody & became very unsteady on her feet. I called South Shore Animal Hospital & spoke with Dr. Tusa. He said I aould bring her right in. So I did. He took her right in examined her & said she was dehydrated W/possible gastroenteritis. He suggested re-hydrating her and an antibiotic. He was so caring & gentle Queenie let him do whatever he wanted to her (which is no small feat-Queenie doesn't take well to strangers). I am very grateful for South Shore Hospital's 24/7 availability. A great necessity on Staten Island, otherwise you sent to N.J. or Bklyn. no one wants to search for a Vet when their in a panic with a sick pet. Thank you Dr. Tusa & South Shore Animal Hospital for being there in our time of need. I will recommend you to everyone I know.