We value feedback from our clients. Please share your story with us by writing a testimonial.
Miss-Milly from Leola, PA
Pet Name: Cracker
When I had to put my dog to sleep due to health problems 1 year in August, your entire staff was professional and caring and gave me a paw print right before we sent him to heaven that paw print will always be with me. I can not say enough about your doctors there I have seen most of them I had 3 dogs now I have 2. Even though I have more than 1 dog this one was even more special to me 13 years and more love than I can tell you grew up with my grandchildren and helped me through losing my mother. I LOVE SMOKETOWN and will always be grateful for the care the give to all my pets they ones in heaven are 5 and the ones still here. THANK YOU
PS I still get tears from the loss of cracker my big beautiful dog now watching from heaven
Thank You Dr. Battah-Erica from Lancaster, PA
Pet Name: Atlas
Dr. Battah, ever since I was little, I come to visit you. It makes me so happy that I wiggle a lot! When I am not feeling good, you make me healthy and happy again. Thank you for taking such good care of me and for the treats!
Dr. Battah is wonderful at what he does. Every time we visit, we get proper treatment, genuine care and everything is explained to us so we are well informed. But being in Dr. Battah's care is so much more than that. He personally calls to check up on our little man. He always makes himself available to talk, whenever we have any concerns. He reassures us when there isn't anything to worry about and is attentive and responds urgently when things are not going well. Because of him, we continue to have the little wiggly guy we love so much. Genuine in his work, his love for his patients and his compassion for his clients, we always highly recommend Dr. Battah to pet owners and always will. Thank you so much!
Happy-Lorine from Lancaster, PA
Pet Name: Happy
I would like to thank Dr. Benton for taking a special interest in my dog, Happy, over the years. Unfortunately, Happy is in a much better place right now. It is thanks to Dr. Benton that we were able to discover what was wrong with him so quickly.
Thank You Very Much Dr. Benton!! My family and Happy were very lucky to have you look out for what was in our best interest.
Dr. Herr is by far the very best-Sarah from Lancaster, PA
Pet Name: Misty and Penny
I first saw Dr. Herr several years ago with my injured cat. This was my first time in this office, and I have never been anywhere since! She was so patient and soft spoken with my terrified kitty, and did everything she could to get her fixed up ASAP. Since then, I have seen several other doctors, and have settled on Dr. Herr as our vet of choice anytime we come in now. She is by far the best vet I have ever met and had the pleasure of seeing on a regular basis. I wouldn't trust the care of my pets in anyone elses hands after our extraordinary experience with her. Thank you, Dr. Herr, for all that you do, and for your special way with pets!
Letter of Appreciation-Krista Jenkins from Lancaster, PA
Too many times in life we hear about the bad things and the failed service deliveries of companies. Today, I am writing to you for the exact opposite reason. If you were to look at your hospital records you would find that my husband and I are frequent customers at your location in Smoketown PA since 1995. We have used your services in good times and in bad and have worked with many of your doctors. We are no strangers to the leading veterinary facilities’ in PA and are committed to making sure our dogs receive the best medical attention available.
In January, we had the misfortune of loosing our 14 year old Pit Bull. On Friday night, January 14th upon arriving home from work we found our dog Jeb in very bad condition. Dr. Battah agreed to see us immediately despite the fact that it was a Friday night at 5:30 and past his scheduled work day. This was not our first time dealing with Doctor Battah who is our frequent doctor of choice at Smoketown. He had successfully treated Jeb for Cushings disease for many years and we had grown to like Dr. Battah very much for the time he took to clearly explain things and for the care he had for us, and more importantly our dogs. He was always thorough and truly understood our love for our dogs. This night was no exception. Dr. Battah told us that things were not looking good for Jeb and that we had likely come to the end of the road. Jeb was bleeding internally and although Dr. Battah took x-rays we were unable to determine the source of the bleeding. We made the immediate decision to rush Jeb to VRC in Malverne for an MRI where he ultimately died. As we were rushing out the door desperate to save our dog, Dr. Battah demonstrated care and compassion for Jeb and for us. I truly believe he shared our pain because he genuinely cared for us, his customer and for Jeb, his patient.
To make matters worse, this past month we were faced with the unfortunate news that our beloved 10 year old Pit Bull Chloe had a tumor in her brain. Doctor Battah was again the treating Doctor and once again he provided an amazing level of service. Up until the time of her final diagnosis he was responsive and attentive…even giving me his personal cell phone number to contact if I had any questions. When we finally learned of our dear girls condition, Dr. Battah agreed to perform Chloe’s euthanasia on his day off of work with the most giving and selfless spirit I have ever experienced. This act will be forever remembered and appreciated by my husband and I.
Dr. Battah is a true gem. A professional Veterinarian who has the technical skills and the care and compassion that all doctors should demonstrate but few truly poses. We feel very blessed to have Dr. Battah as a veterinarian in our local community and hope you realize the asset he is to your business.
You saved my life-MILTON LECHNER from LANCASTER, PA
Pet Name: MILTON
Dear Dr. Hall,
A year and a half ago, when I was 4, I almost went over rainbow bridge but thankfully, you were there to diagnose my unusual problem. When I almost bled to death, you saved me again. My family and I will be eternally grateful for your kindness, patience and knowledge. I hope to become an old man thanks to you. xxoo (slobber slobber, lick lick.) Milton
Thank you-Stuart Weinzimer, MD from New Haven, CT
Pet Name: Mimi
Dear Dr Battah,
Just wanted to thank you and your staff again for going out of your way to squeeze us in last week, during what was I'm sure a hectic week. It was very considerate of you all to let us swing by on our way back to Connecticut, especially since we were obviously not going to be regular patients at your center!
We were impressed with the friendliness, courtesy and cleanliness of the hospital, and your commitment to making things as easy as possible on your patients and their owners. "Mimi" was very comfortable in the office, and we appreciated the accommodations you made so that we didn't have to wait, thereby allowing us to get back on the road as quickly as possible.
The follow-up phone call we received the other day was also a very personal touch; we're sorry that we can't make your center our regular veterinary home, as it is clear that you have a great facility.
Thank you Dr Shellenberger-Marcia Johnson from New Holland, PA
Pet Name: Freckles
Thank you for the nice check-up you gave "Freckles". You were very thorough and very nice with her, I appreciate the good advice to cut back on the fat and give her special chewies for her teeth.
I'm always pleased by the care she receives by all of you and the groomer.
You must really enjoy what you do. I remember the first time I met you several years ago, you checked out "Rocky". You are as nice now as you were then, thorough, gentle, very caring and you don't seem to age at all. "Freckles" truly is a wonderful dog. I would not change a thing about her, the whole world can be yucky and then there is my "Freckles", so enthusiastic about something so simple as a car ride.
She has helped me in so many ways, I have some heart problems and for me it's good to have her so I'm not focused on myself so much. She seems happy & that's the whole idea. Thanks again for everything!
Dr Hall-Sally Stoner from Lewisberry, PA, PA
Pet Name: Tyke
Dr Hall has been treating my African Grey parrot, "Tyke" for all her 19 years. He saved her life when she was less than 1 year old and taught me to give her hypodermic injections to continue her home care. Dr Hall is very gentle, caring & knowledge about birds. I trust him with my "teenager".
Absolutely wonderful people-Patti Reese from Willow Street, PA
Pet Name: In memory of Doozer
I was born in the early 60's and have been bringing my "boys" and "girls" here all my life. I have come here during good times and bad, but I would never dream of going anywhere else. Please know that I appreciate everything each and everyone at Smoketown Vet does for my entire "family"!