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Thank You-Chelsie Ober from Wolmesdorf, PA
Pet Name: Fuji and Tiki
On behalf of my dogs, Fuji and Tiki, whom I like to refer to as "my boys," and myself, I would like to extend my extreme THANK YOU for the excellent care that we have received.
We have been patients at your hospital since October of 2004, and would not even dream of going anywhere else. I say we because I feel as though you have given me just as much care as you have my boys. There has not been a day that I have not felt like a part of the VCA family.
When my boys first started to have seizures, I was an emotional mess. I didn't know what was wrong with them, and when they were diagnosed, I was in shock. I didn't want to believe it. Your kind staff has always been very supportive. Throughout the past four years, we have needed many same day appointments, and we appreciate you always being able to get us in within two hours.
Everyone who works at the hospital has been wonderful. The receptionists are always polite on the phone and upon arrival. The techs have been fabulous to work with, expecially because my boys are not always the most well behaved dogs. When we were in for our appointment two weeks ago, I left speechless in a good way. My boys came in for a routine visit for exams and vaccines. Fuji had had a sore eye that day, and both were very shy, hiding under the chairs, when Dr. Brockmeier and the technician came into the room. After a few minutes of talking, I was completely shocked when Dr. Brockmeier laid down on the floor and crawled over to my boys to make them feel at home. To me, that was the ultimate act of kindness. How many people can say that their doctor laid on the floor to make them feel more comfortable? My boys can. The completeness of the care they received that day was phenomenal.
So again, I would like to extend my complete gratitude for the exceptional care you have given to me and my family. I would highly recommend your services to anyone who is in need of a new family of caretakers.
Thank you again for everything you have done for us.