Client Services

  • Client Service Manager

    Ines Saldana

    Ines has been a part of the VCA Roswell Animal Hospital family since she was 16 years old! She loves animals and has learned much about their care over the years. Ines likes that she can come to work, have fun with her fellow team members, and get along with them as if they were family. Her other family includes her husband, two, cute sons, and two Chihuahuas, Olivia and Zoey.

    Ines explains “Why do I choose to come to work everyday? First of all, I love working at VCA Roswell Animal Hospital. I have fun with all of the employees and, of course, the clients. I love when the clients ask me about my children and family. I love everyone I work with, getting to know new employees, and even keeping in touch with former employees. Overall, the biggest thing that keeps me working here is that I have learned so much; at VCA Roswell Animal Hospital, I have learned the importance of client service as well as the proper care for our animals. This hospital is my second home and, in many respects, my first home.”

  • Client Service

    Jackie Fallon
    School: University of North Carolina Wilmington, Bachelor of Arts in Communication Studies

    Jackie joined the VCA Roswell Animal Hospital family in October of 2014.  She grew up in Wilmington, NC and graduated from the University of North Carolina Wilmington in 2011.  This is Jackie's first job in an animal field, but she hopes to go back to attend school to achieve or lifelong goal of becoming a veterinarian.  Jackie is married to Alejandro and together they share their home with Lucy, a Labrador Retriever, Hurley, a Dalmatian, and Banks, the boss of the household, a domestic longhaired kitty.  When she's not at work, Jackie enjoys spending time with her family, hiking, traveling, fixing up their home (Jackie says they could have their own HGTV series), and reading.  Jackie explains, "Being brand new to the field, I was extremely nervous about making such a life altering decision and completely changing my career path (I left the banking industry to follow my dreams of becoming a veterinarian and saving animal lives!).  After my first day, I went home with a huge smile on my face because everyone here is so welcoming, friendly, and helpful.  I knew it wouldn't take long for me to fit right in.  I have never been happier and am so glad I chose to begin my new journey with VCA Roswell Animal Hospital!"

  • Client Service

    Shandra Norman

    Shandra was initially employed in technical and administrative support in a large veterinary corporation, but did not take long for her to realize that working for the benefits of pets and their families touched a place in her heart that very few things ever did. Today, she is proud to say that she has been a Client Service Representative with VCA since 2007. While Shandra's job title is accurate, it is so incomplete! Shandra may not have the knowledge to treat her patients medically, but the positive impact that she is able to provide for the patients and their families is just as important! Shandra and her partner share their small mountain home with two dogs, six cats, and lots of wild birds and small furry critters! "Nobody wants to come to an animal hospital, especially not on an emergency basis, but when it is necessary, it is VERY important to be someplace where the staff is welcoming, reassuring, and able to help navigate the often stressful experience.  I love being able to provide both patients and pet parents with this each and every day!" 

  • Client Service

    Pat Wiles

    Pat was born and raised in Beaver Falls, Pennsylvania. She was married to her husband, Ed, for 40 years until his passing in February of 2007.  With Ed, Pat has two, beautiful sons and now tends to her two dogs, a whippet, Graci, and a corgi, Solo.  Pat has been a part of the hospital family since 1986.  Pat loves working at VCA Roswell Animal Hospital because she gets to know each and every one of the patients and learns something new every day!