VCA Riverside Veterinary Hospital

Boarding FAQs

Frequently Asked Questions:

1. Do I need to bring in my pets medicine?
Yes, if your pet currently takes medications, prescription or over the counter, we ask that you bring it. If you should forget to bring them, we can provide it and simply add the fee to the boarding bill.

2. Can I bring in my animals favorite toy?

Sure! We encourage people to bring in a favorite item or comfort toy that will comfort their pet while staying with us. All toys however, must be labeled. We have a permanent marker at the front desk should you need to label something.

3. Can I bring in his bed too?
We try to discourage people from bringing in a pet bed as we have plenty of soft, warm bedding that fit nicely into the kennels.

4. How about special treats or food?
We have chosen foods to use in our facility that are both tasty and easy on the digestive system. We offer Iams Low Residue food for all the dogs and Purina Adult maintenance for the cats. Some pets, however, can develop mild cases of diarrhea when their diet is changed abruptly. While this is normal, it can make your pets first few days here uncomfortable. If your pet is on a special diet or has had issues with diarrhea before, we ask that you bring food from home. We love giving special treats to the dogs and cats. If there is something your pet gets, feel free to bring it in and we’ll be happy to give it to them.

5. How much outside time will my animal get?
For dogs, there is the option of playing with other dogs in our fenced, supervised Daycare yards. To be allowed to go into those yards, all dogs over six months of age must be spayed/neutered and have had a negative fecal exam within the last three months. Even if they don't socialize with other dogs, your pooch can be outside in one of the small yards alone or one of our outside runs.    Cats don’t get to go outside, but when the hospital is not doing appointments some cats can roam in an appointment room for some stretching and playing. And of course, cats and dogs alike, receive plenty of TLC while staying with us!

6. Can my pet get a bath or grooming (bath and brush) while she’s there, and what is the difference?
Yes, the cost for a bath is $15 to $30. This is pricing for animals with short to medium length hair coats. Longer haired animals need to be groomed. Their hair may mat and can cause medical problems if not handled properly. Grooming is a full service feature which would involve trimming or cutting of the hair, brushing, bathing, nails, glands, ears, etc. Please feel free to call and get pricing for your specific pet. We like to bathe or groom the animals on the day that they go home so they are nice and clean for you, however, our groomer is not available on Sundays so grooming would be completed on the last grooming day of that week. If you request either of these options please plan on picking them up after 12:00pm so they have time to dry before going home. Grooming includes a nail trim at no additional charge.

7. What if he gets hurt or sick while there?
We will take great care of your pet while here; however just like on a playground, bumps and bruises, cuts and scrapes sometimes do happen. If something minor does develop, we will treat with our very best care. If it is something more serious, we will make every effort to contact you. If we are unable to reach you, we will treat your animal appropriately based on our hospital policies and protocols.

8. What about fleas?
No Fleas allowed at RVH, nor Ticks or Ear Mites. If your pet shows evidence of any of these nasty crawlies, we will treat them during their stay. There will be additional fees for these treatments.
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Specialty Care

Sometimes sick or injured pets need the care of a veterinary medical specialist. When that happens, VCA specialty hospitals work closely with the general practitioner veterinarians who refer cases to us in order to provide seamless veterinary care to your pet. When your pet is facing any kind of serious illness or injury, our specialty referral hospitals will provide the compassionate and expert care your beloved pet needs.

Our goal is to make sure that when you and your pet are in need that you have access to board certified specialists who are up to date on the very latest developments in their field. In our state of the art hospitals, our specialists also have access to the most sophisticated diagnostic and treatment tools and techniques from ultrasonography and endoscopy to CAT scans and even MRI.

As part of the VCA family, we have over 83 specialty hospitals across the US and Canada which provide referral specialty care, so there may be one near you. Our specialized services include: behavior, cardiology, critical care, dentistry, dermatology, integrative medicine, internal medicine, neurology, oncology, ophthalmology, radiology, rehabilitation, reproduction, and surgery.

Find a VCA Specialty Care Animal Hospital near you:

 

See all VCA Animal Hospitals >

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Emergency Care

In case of emergency, please call us immediately.

If it is after hours and you have a serious emergency please take your pet directly to Concord Area Veterinary Emergeny Services located off of Ft. Eddy Road in Concord, 227-1199. http://www.capareaves.org    

If you have a question or concern regarding your pets condition that is not life threatening and it can not wait until regular business hours please feel free to call into the office and follow the prompts to have the doctor paged and they will return your call.  Please remember to leave your contact information when you leave a message so that they may reach you in a timely manner.

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