We value feedback from our clients. Please share your story with us by writing a testimonial.
International Pet Export
-Ellie from Redmond, WA
Pet Name: Jasmine
I recently moved to Australia and shipped my beloved Sheltie. I was so worried about her. The preparation for her import to Australia is long and very complicated and time critical. I engaged the help of an experienced pet mover. Jika was so conscientious about liaising with the pet mover and keeping on top of things and being prepared. Without her calm and attention to detail and ability to get answers when there was any doubt I would have been a mess.
Thanks for helping to make Jasmine's trip to Australia a success.
-Isabel from Seattle, WA
Pet Name: OKI
Redwood Animal Hospital was great in helping me decide what was best for my dog. The staff was friendly, knowledgeable and courteous. The doctors were fantastic and made me feel comfortable and not pressured. Thank you for all your help!
Kind, Caring, Committed Professionals
-Alixander Family from Sammamish, WA
Pet Name: Ripley, Sadie, Frisco
We have had our 3 poms coming to Redwood for nearly 15 years, they have seen us through puppy times and elder dog years with care and compassion. The expertise and specialist-connections have ensured that the quality of life of our beloved pets/kids is as good as possible. When it came time to say goodbye the entire staff, and of course Dr. Rachel, were amazing, kind and absolutely compassion-filled as this was our first such experience.
We continually recommend Redwood Animal Hospital to friends and neighbors. We look forward to introducing our next 'kid' to the staff!
Thank you, for everything!
The Alixanders - Dana and Sage, plus Ripley and Sadie (and Frisco, from Heaven)
-Charles Buchwalter from Woodinville, WA
When we recently moved to Tokyo, we were aware of the six month waiting period required for our dog to gain entrance to the country. Jika Martinez and the entire team from Redwood Animal Hospital were simply incredible through the entire process. First, they thoroughly understood the the Japanese rules and regulations inside out. Second, Jika stayed in close contact with my brother-in-law who was taking care of our dog in the Seattle area during the 6 month waiting period when we were already in Tokyo. Third, Jika was willing to be in direct contact with the Quarantine Services at Narita airport to have them review and approve all of the required forms prior to the dog flying over to Tokyo. Fourth, Jika was available pretty much all the time! Whenever I sent an email from Tokyo (16 hours ahead of Woodinville), Jika would answer with barely a 5 minute delay. When my brother-in-law had questions or needed to visit the hospital, the team was always available. Moving an animal to another country, and especially an island country, is very challenging and we've heard many nightmare stories. Thanks to Jika and the Redwood Hospital team, the process worked like a hot knife through butter, and for that we are very grateful. If you have a similar need, you will be in great hands working with this team.
VCA Redwood Animal Hospital
-Michele from Kirkland, WA
Pet Name: All Pets
I was reminded the other day of the legacy and family that Dr. Ken Jacobsen and his staff created many years ago when Redwood Animal Hospital was purchased. I came across an old picture of a little Persian kitten whose first physical exam took place at Redwood.
We've been a client of Redwood since its early years. Our first veterinarian was Dr. Samantha Ahrens and we loved her. She moved away and we saw a different veterinarian. We loved her just as much. Eventually we had so many pets and were bringing in so many for rescue organizations that we had no choice but to get to know every veterinarian and support staff member. It was impossible not to know the owner, the medical director, the office manager and everyone in front of and behind the scenes. They were like family to us.
Redwood and Dr. Jacobsen's legacy are now owned and managed by a corporation which never knew Dr. Ahrens nor does it know any of the animals I bring in for help. That corporation makes it possible for my animals to get the care they need. It relies on the staff to establish and maintain the personal relationship. It's different, it's new, but it's working out pretty well. We are all humbled, surprised, impressed, and occasionally saddened together.
It's a real family of real people who happen to now work for a corporation. The letterhead has changed, is all.
That family inspired and has supported a young rescue organization named after one of the staff, Rebecca Nanna who fought cancer for years and finally lost that battle. The corporation itself may not have time to recognize that group or the people and history involved but they are compassionate enough and care about their staff to support it.
There have been a few changes that us old timers sometimes question but Dr. Karen West the Medical Director and Jika Martinez the head administrator are there to listen, explain, make exceptions and changes where they can.
Redwood is wonderful enough that people come from out of the county to see their veterinarians. For those of us who live just up the hill from them, we are additionally fortunate for the convenience and location of this "family."
-JM from Redmond, WA
Pet Name: Zorro
I was so impressed by every aspect of your service! Your hospital is comfortable, clean, caring, thorough, and inviting. So glad I brought my dog Zorro in to see Dr. Baker, we are in very good hands. Thanks!
Professional Caring men and women
-Heidi's Mom from Bellevue, WA
Pet Name: Heidi
I have been going to Redwood for over 13 years. They treat me more like a friend than a client. They are so sweet to my dog, Heidi. Last April when I lost my beloved Dobie Archer, Dr. Karen West weeped with me and helped me through one of the most difficult times in my life. I moved about 15-20 miles away, but still come to them and will continue to with every new dog I get. They are the greatest!
-The Morrow's from Sammamish, WA
Pet Name: Roxie
I am sending a VERY LARGE THANK YOU to Dr. "J" for helping my lab Roxie out this week. She and I were pheasant hunting near Stillwater and as she was in the process of retrieving a bird she was overcome with bee stings (yellow jackets). Dr. J was kind enough to take time out of his schedule to help out. Roxie is doing great and we were back hunting again today.
Thank you, Dr. West
-Elizabeth Marsh from Kirkland, WA
I have a very excitable German Shepherd named Levi. We were at our wits end in trying to deal with his behavioral issues and were actually to the point where we thought we might have to put him down. Dr. West was our last hope and our saving grace! My Levi now lives a happier life because of Dr. West and her treatment and advice. While he is far from perfect, we now have a better understanding of his needs and how to work with him. Also a big thank you to the other vets and staff that put up with my "little terrorist" when I have to bring him in for treatment. Thank you all!
-Gemma Tussy from Woodinville, WA
Pet Name: Duppy
A very big thanks to Dr. Lehocky for taking care of Duppy so well.