VCA Pets First Animal Hospital

VCA Pets First Animal Hospital Testimonials

We value feedback from our clients. Please share your story with us by writing a testimonial.


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  • Neutrino and Benji

    -Carol from Richmond, VA
    Pet Name: Neutrino and Benji

    Their appointment schedule was convenient and I was able to get one at a good time for me. They were able to see both cats together at the same time and I did not have to wait once I got there. I liked Dr. Mays.

  • Rocky's Ears

    -Gail from Richmond, VA
    Pet Name: Rocky

    Rocky has frequent ear infections. At VCA Pets First, Rocky got the meds he needed and Dr. Mays gave me great strategies to help him heal.

  • Well handled

    -Jennifer Trew from Richmond, VA
    Pet Name: James

    I only had to bring my thirteen year old dog James in twice.

    The first time was on a panic filled Saturday morning after I noticed his hind leg had swollen to twice it's normal size. This was shortly after finding a lump in the same leg. After testing we found that it was an aggressive form of cancer.

    A week later we brought him back. I have to give full marks to the team at VCA Pets First. We were ushered into a room as soon as we arrived, we were allowed time with my sweet beast and when it was time for him to slip away, the Vet and assistant quietly allowed him the grace and dignity that he failed to live his life with (He ran into door frames and walls fairly often, not very graceful).

    When it was over they left us alone to say good bye and once we were able to leave we were ushered out a side door.

    Thank you guys for not making an extremely difficult time in my life any harder.

  • What's wrong with Trip

    -Mary Stavitzski from Henrico, VA
    Pet Name: Trip

    My dog & I have been seeing Dr.Pikul. I had just had enough of my yappy 4yr.
    old SPCA rescue, he was driving me nuts.I was considering giving my companion away.
    I love this dog. He just seemed out of control.
    Dr. Pikul recommended a dog collar that calms dogs down, changed his food to prescription.The very next day Trip was talking up a storm, he was happy and I was laughing.That night I came home he laid in my lap for the first time, my leg was actually sweating, he laid there so long, I didn't want to move, I finally had a calm pooch.Dr. Pikul called me and his Thyroid was low, so now he's on medicine.
    My dog is not perfect and neither am I. If Dr. Pikul hadn't helped us,I'd had a
    broken heart and lost a companion. I was determined to get him right and with the listening ears of the doctor. I know the direction is right.Thank you from the bottom of our hearts. Mary

  • Great service and boarding too

    -Srinivas Harihar from Richmond, VA
    Pet Name: Gundappan

    Pet Image My relationship with Pets First began around beginning of 2004, since then the doctors and hospital staff has always been there to ensure my dear pet Gundappan was in his best of health. Their boarding facility is amazing and good care is assured for him when ever I am on tour within the US or outside. It so happened when I had to relocate to India, I relied on Pets First to take care of Gudappan until I could transport him overseas. I would like to sincerely thank them for their service because of which Gundappan is now with me - thanks a million!

  • Impressed with your Doctors and Staff

    -Jaclyn Whitthoeff from Richmond, VA
    Pet Name: Wilson

    Pet Image My Dog Wilson has been going to VCA Pets First at Staples Mill for years. Last Week, I brought him in due to a blister on one of his paws. I was thoroughly impressed when Dr. Thompson called to follow-up. She was the atypical doctor- talking to me at length and with compassion for a very minor incident. I wanted to say thank you and reiterate how pleased my husband and I are with your veterinarian Dr. Rao and veterinary assistant Jessica have also provided excellent customer service over the years.

  • Thank You

    -Travers Family from Richmond, VA
    Pet Name: Seamus

    I just wanted to thank all of you for taking great care of Seamus. I know he is a handful, but I also knew he'd be in great hands with all of you!

  • Thank you

    -John from Richmond, VA
    Pet Name: Oreo

    It's been very hard to lose such a great friend, but there is comfort in the knowledge that I had a team who genuinely cared and did all that they could until the very end.

    Thank you so very much.

  • Thank you

    -Mary Ann from Richmond, VA
    Pet Name: Brandy

    I have received $75.10 from Hill's dog food to be redeemed for services at VCA Pets First Animal Hospital. Thank you so much!

  • Only the best for my pets

    -Sharon from Mechanicsville, VA
    Pet Name: Bello

    Pet Image I recently moved here from Florida and I am so thankful to have found VCA Pets First Animal Hospital! I have owned several different species of animals all of my life and I have been to several veterinary hospitals all across the country and the doctors and staff of VCA Pets First are by far the most compassionate and knowledgeable that I have had the pleasure dealing with.


Specialty Care

Sometimes sick or injured pets need the care of a veterinary medical specialist. When that happens, VCA specialty hospitals work closely with the general practitioner veterinarians who refer cases to us in order to provide seamless veterinary care to your pet. When your pet is facing any kind of serious illness or injury, our specialty referral hospitals will provide the compassionate and expert care your beloved pet needs.

Our goal is to make sure that when you and your pet are in need that you have access to board certified specialists who are up to date on the very latest developments in their field. In our state of the art hospitals, our specialists also have access to the most sophisticated diagnostic and treatment tools and techniques from ultrasonography and endoscopy to CAT scans and even MRI.

As part of the VCA family, we have over 83 specialty hospitals across the US and Canada which provide referral specialty care, so there may be one near you. Our specialized services include: behavior, cardiology, critical care, dentistry, dermatology, integrative medicine, internal medicine, neurology, oncology, ophthalmology, radiology, rehabilitation, reproduction, and surgery.

Find a VCA Specialty Care Animal Hospital near you:


See all VCA Animal Hospitals >


Emergency Care

In case of emergency, please call us immediately. If it is after hours, please call one of the following emergency hospitals:  

Dogwood Veterinary Emergency & Specialty Center (804)716-4700

Veterinary Emergency & Specialty Center (804)353-9000