Customer Testimonials VCA Pacific Avenue Animal Hospital

We value feedback from our clients. Please share your story with us by writing a testimonial.

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Success story of Isabella the rescue pug

-Rachael.guntle from Tacoma 10234 Pac, WA
Pet Name: Bella

I December 9, 2009 my husband rescued a Pug from deplorable conditions. She had been left in an apartment for over a month with no food or water. She was flea infested she looked like she had scratched her eye and it had become an abscess. Flies had lay eggs on her and her ears, she weighed 5lbs my vet said I would be lucky if she made it through the night. I cried all the way home. She was to be seen every couple of days at my vets office for a month. On Jan. 9, 2009 I went to the store when I got back I know some thing was wrong she wouldn't come out from behind the table. I finely went in after her I saw the eye I had been trying to save with Tobramycin for exactly one month was ruptured. I try desperately to get a hold of my vet but, it was after hours. My friend who had been going to VCA for years called them and told them what was going on they got her right in. Dr. Joseph Richter was who saw her and did all the testing on her eyes. He told me her eye need to be removed and I just cried. Here was this dog who had made it back from the edge of death. I had nursed every day for a month. She was heathy now all but her eye. Dr. Richter saved her life if we hadn't removed her eye she would have died. He took great care of her.

Now she is a happy hyper one eyed pug that weighs 14lbs. She is on of the pack in this house. I, my husband, and my five children will never forget Dr. Richter for saving her life and for having so much compassion. Even though I was not a client and another vet had been seeing her he didn't care. All he cared about was saving her life.

Thank you Dr. Richter for saving this military families rescue Pug.

HTeddy's Care at PAC Ave. Vet. hospital

-Teddy's family from Puyallup, WA
Pet Name: Teddy Robbins

Our dog, Teddy, loves to be boarded at Pac. Ave. Vet. Hospital! It is clean, warm, and he loves the people who take care of him. He loves his doctors, also, and never gets nervous when he has to go in for a check-up, shot, or boarding. We have our cockatiel, Versace, get his checkups here, also. The staff and doctors are honest, kind and very fair about giving information on treatment options. We won't ever go anywhere else for our pet care! Thank you, Dr. Gintz, doctors and staff!

Old cats, new cats, old dogs, new dogs

-V Chapin from Tacoma, WA
Pet Name: Moose and Angel and those who have gone before .

I have been taking our cats and dogs to Pacific Avenue Veterinary Hospital since the mid-1960's, since before there was a VCA connection. Through all the changes that have happened in the over 40 years that they have been taking care of my animals, they have always been thorough in their explanations, quick to act when a decision was made and caring of all the cats and dogs I have had during the years, as well as concern for my feelings. If there is cheaper care elsewhere, it does not matter to me because I have built a great bridge of trust with them. (And I am on a fixed income). From puppyhood and kittenhood through end of life care, they are always there for me. (Though at times I've thought they should name a treatment room after me or my dogs {smile}.) I'm not naming names because there are too many to thank without losing a few, but thanks everyone.

VCA Gives

-V. Chapin from Tacoma, WA
Pet Name: Moose, angel, and others before

I wrote a different testimonial about the care of my animals, but I want to write here about Dr. Gintz' caring for 'no-owner' animals. It is quite the norm to walk into the wards and find astray mother cat with kittens or a dog from the Humane Society who has had surgery or even an 'owned' animal which the owner cannot pay 'all up front' for being given the same awesome care given to adequately funded 'owned' animals. The hospital has also sold blue bracelets for the Humane Society in the past or collected donations for it. They give back on behalf of the abandoned, the stray, the injured and I am really glad to know them and thank them for their care.

Diary of Dusty the Pug

-Jill H. from Mineral, WA
Pet Name: Dusty

Within hours Dusty went from a rowdy pug, to a dog who could not stand up. We rushed her to our local vet who sent us immediately to VCA. Within a very short time Dusty was diagnosed with Hemolytic Anemia and given the first of two blood transfusions.
Over the next 7 days it would be constant care and blood draws. I would call every few hours to see what her number were and how she was doing. I would visit when I could.
EVERYONE I spoke with was so caring, and wonderful. Always day or night answering my questions and giving moral support. Every time I almost gave up they keep me going.
I can not thank you all enough. Dusty came home today!!!! We could not of done it without VCA. Their state of the art facility and wonderful staff saved our pug.
I know we will be seeing them in the future, and recommending VCA whenever we can.

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Thank You

-Steve Christensen from Edgewood, WA
Pet Name: TC too cute

On June 5th 2010 my dog TC was attacked by a pit bull, fortunately myself and others were able to get the pit bull off TC before he was killed. I would like to give my profound thanks to the staff at VCA for their skillful care and wonderful bed side manner to TC and me. It was great comfort to be able to sit and hold TC for as long as I wanted 24/7, never being made to feel as if I was intruding or in the way. A special thanks to Dr. Megan Lamon who not only did the necessary surgery, but spent the time reassuring me about all of the procedures. That was not easy and she was wonderful. Thanks also to Dr. Richter, Dr. Tim Gintz and the rest of the Dr's on the staff as well as all of the Veterinarian techs who all had a hand in his care. It took a week in the hospital and about three weeks at home and I'm happy to tell you all that TC is as good as new and sends his thanks also.

Blues Story

-Jeremy Sauter from Tacoma, WA
Pet Name: Blue

Blues Story
My best friend came to me by pure luck. A friend of mine told me of these beautiful lab mix puppies that were looking for a good home and after seeing them I had to take one. as most dog owners will attest to, your dog is the best dog in the world and I am no different. He instantly became such an integral part of my life that I never wanted to think of when I might have to say goodbye to him. After about 5 years, that day came with surprising speed and I was woefully unprepared for what was to come.

Early in June I woke one night to see Blue in obvious distress. he had labored breath and seemed to be having stomach cramping. then the next morning everything seemed fine and he was himself again but that night the same thing. that day I got him into VCA pacific ave hospital, and we started the long process of determining what was wrong and what could be done. After the initial diagnosis of a foreign body in his intestine and him not improving with the given treatment and ultrasound was given and the revelation that came was very unexpected and crushed me, Lymphoma that had spread into his stomach and liver.

I will now split this story into the one I continue to write for blue and the review of VCA.

The true love and compassion for the animals that come thru the doors of VCA will never be in doubt to me. Dr. Christenson has been Blues doctor from the first day we came in and is one of the most thorough and caring people I have ever met. There is no doubt in my mind that she cares about blues health and well being just as much as I do. The other doctors and the staff that work along with her are just as impressive. everyone there has gone out of their way to ensure that Blue is happy and comfortable thru this long and hard journey he is on.

I know that some may say that VCA is expensive and to be honest I have no idea as to how they compare to others in terms of money. I have given up nearly everything I have to give my best friend the shot for a longer life that he seems to fight so hard for that the price, for me, has been a distant issue.

As Blue continues his fight, I can Imagine no other place that would treat him orme with such care and respect. I give my whole hearted recommendation to the Doctors and staff ant VCA Pacific Ave.

Miss Bentley the Blue Weimaraner

-Cherrise from Tacoma, WA
Pet Name: Bentley

I am new to the Tacoma area and took Bentley to a local dog park on Christmas Eve where unfortunately another dog bit her through the end of her ear. Everyone that knows a weim knows that they have long ears that are of course filled with blood vessels. After 10 mins of trying to get the bleeding under control and no luck, a kind woman at the park let me follow her to her vet (the VCA) and also called the VCA to let them know a hurt/bleeding dog was on its way in. As soon as I entered the vet I was met with the most caring staff I have ever met at a vet. They immediately took Bentley back and wrapped her ear to try to stop the bleeding and so Dr. Christensen could take a look at it. It was determined that Bentley would have to have surgery to stitch up her ear. After surgery was done Bentley then had to start the road to recovery, being a weim that was just over a year old and full of energy it was not easy to keep her calm so her ear could heal. After many trips back to the vet because Bentley would not let her ear heal, in the end the vet had to stitch her ear to the top of her head to heal, Bentley is now back to her normal self. Through this whole ordeal the staff and Dr. Christensen were so caring and nice, and made both Bentley and I feel comfortable. I really felt like the whole staff went above and beyond to help take care of Bentley. To make me feel even more, that they truly care for Bentley. I called about 3 months after the whole ordeal to ask about boarding her, and the woman on the phone remembered exactly who Bentley was and was so excited that they will be able to watch Bentley while I am out of town. I know she will get the best care in VCA's hands.

Jackson aka Phil

-Nadene from Tacoma, WA
Pet Name: Jackson aka Phil

What a wonderful 7 month old golden retriever puppy I have adopted. In one week Jackson is housebroken, playing with all the toys that he can and sleeping and eating all that he wants. Puppy obedient classes are in his future. Jackson is just absorbing all the love that everyone is giving him. This was truly a win win situation for everyone.

Thank you for saving Marcel

-Mary and Don Meline from Tacoma, WA
Pet Name: Marcel

We took home a rescue tabby and within 72 hours he looked like he was dying. Next thing I knew we were at VCA Pacific Avenue hearing he had flea anemia, a hematoma and infection at his neutering site, and needed a workup to rule out feline leukemia. The staff at VCA Pacific Avenue was very up front about what it would cost to save Marcel. Because he was literally dying, we had a very short time to decide if a scrawny orange rescue tabby was worth cashing out my 401k. What decided me on continuing treatment after the initial $800 was finding various staff members, not only the vet techs but the vets, talking to Marcel or petting him outside his regular treatment and medication times. One of the techs said "I understand if you can't afford this. It's got to be really hard. He's such a purr motor. We've all been taking turns holding him." I am certain that whether we had been able to pay for treatment or had to have him euthanized, our kitty would have been cared for with love and compassion. Anyone will cater to someone with unlimited amounts of money. It's a special group of people who, despite potential profit or loss, give 100% to make their patients feel cared for and comfortable. It can't be easy to hear owners have to make hard decisions to put an animal down, or see day after day what humans do to animals through carelessness or neglect. These folks are champions at animal care, and they took pretty good care of a distraught, sobbing owner too. I recommend them to anyone who's worried about the care their pet will receive when the owner's not there.