We value feedback from our clients. Please share your story with us by writing a testimonial.
Great Service-Carol, Harry, and Susan Berger from Riverbank, CA
Pet Name: Angel
VCA Old River gave us the best service ever. We have 3 dogs that are very well taken care of. We love Dr. Machicao, her personality, the fact that she takes the time to answer all questions & concerns we have, etc. We sure hope she stays around for years to come.
Best Vet.-Carol, Harry, and Susan Berger from Riverbank, CA
Pet Name: Angel
We have 3 dogs, Joy, an 11.3 year old Border Collie/Black Lab mix, Ariel, a 9.6 year old German Shepherd, & Angel, a 29 month old German Shepherd Puppy (we still call her a puppy because she acts like one). We brought Angel in to see Dr. Machicao about a month ago for her routine physical & necessary shots. Dr. Machicao was great with Angel. (Angel just loves her). When Dr. Michicao came in the exam room, Angel greeted her with open arms, running to her & sitting right in front of her to be greeted & to greet her back. Then, after the exam when Dr. Michicao took Angel back for her shots, nail trim, etc., Angel was a perfect lady, walking right by Dr. Michicao. The Dr. has always told us that she could tell Angel had been trained & is very smart. Dr. Michicao takes the time to answer any & all of our questions & concerns. We'd recommend her to anyone & everyone.
Thank you-Jeremy, Raffaella and Mark from Tracy, CA
Pet Name: Bad Cat
We want to thank Dr. Machicao and the entire staff for the compassion and kindness shown to us when our beloved cat was put to sleep. We loved him dearly and was truly part of our family. We are heartbroken over his death but Dr. Machicao explained to us that his kidney failure condition was chronic and that the humane thing was to put him to rest. We take comfort in the fact that our Bad Cat is not suffering anymore. Huge thanks to the kindest doctor ever, Dr. Machicao, for being there for us, for explaining things clearly, for not rushing us and for giving us so much of her time. In this moment of distress, we were lucky to be in such wonderful hands. I highly recommend VCA Old River Animal Hospital.
A great place-Cat Owner from Tracy, CA
I love Old River VCA. The entire staff is very compassionate and understanding of you and your own personal situation. They are expensive, however they do not force anything on you. I love how they follow up with phone calls and give the best advice on how to take care of your pet after the visit. My cat saw Dr. Machicao, who is a great person and doctor. She comes across as kind and gentle and will learn by heart your pet's history right away to give you the best care possible. I highly recommend Old River!
Toby's first visit and follow up visits-Patrick and Robyn from Tracy, CA
Pet Name: Toby
We brought our Yorkie, Toby into the office for his first physical. Before the appt was made, I called and discussed the type of exam that would be given and what was included. The staff answered all my questions and we brought Toby in.
As a nurse, I know what types of exams are done on people and was curious to see how the exam was done and how thorough it would be.
Dr. Machicao was very thorough with the exam and explained what she was checking for from ears to his paws.
She educated me on puppy care since he was being treated for kennel cough when we adopted him. I was happy that the clinic was concerned for the other dogs and placed us in a different area of the clinic so Toby wouldn't give his kennel cough to another dog.
Dr. Machicao gave her recommendations concerning Toby's health and possible congenital eye issue.
I have since spoke with staff, Pat and Sylvia (and others, but don't recall their names) and they are professional, caring and returned my calls after consulting with Dr. Machicao.
I would recommend this clinic and Vet for others who want great communication and care for their family pet.
Patrick & Robyn
Extremely grateful-Cristina Johnson from Tracy, CA
Pet Name: Duke Johnson
Where to begin? I have been going to VCA Old River for almost 12 years now. My dog Duke is my baby. I don't have children and he is spoiled rotten!! Over the years they have helped me with your basics shots, nail clippings the usual. They have also helped me through parvo, a fish hook in his lip, constant ear problems and coming back from vacation with fleas. Most recently he was attacked by another dog and hurt very badly. I have always known I was lucky to have such a great vet but this incident made me realize it even more. VCA Old River was closed so I had to take Duke to another vet in town for the immediate care. What a difference! The lack of empathy and the poor care was obvious. When I went to VCA Old River the next day I was greeted to hugs and immediate attention for Duke. The doctors at this office have always been wonderful. Dr. Boparai is amazing. But the best part of this place is the office staff. They are kind and truly some of the nicest people I have ever met. Sylvia, Nicole, Marisa, Haliey, Bobby, Jen, Linda, Nicole all make me feel like family. They always take the time to talk and say hi when I come in. Duke has always been skittish with people and they go out of there way to make him feel comfortable. I can't say enough about them. If you want top quality care this is the place to go.
Great Service-Linda Rutley from Tracy, CA
Pet Name: Heidi
I have been bringing my pets to VCA Old River for many years and have been pleased with the skill and knowledge of the Veterinarians. The front office staffs have always been friendly and cordial but what a pleasant surprise to find that they have kicked it up a notch or two! In the past I was often jealous of my friend’s Vet office staff that went out of their way to handle Pet Insurance claims but now that same great service is available at VCA Old River. Continue the good work and you will continue to receive my business.