Client Service ManagerJennifer Hufnagle
School: Colorado State University, Wildlife Bioloy BS
With an insatiable need to be where the wild things are, Jennifer left her urban Philadelphia roots behind to pursue her passion – wildlife biology. Armed with a Bachelor of Science degree from the University of Colorado, she began her professional pursuits as a research associate at the department of Environmental and Radiological Health. After dedicating her time and energy toward understanding the impact of space on cancer cells, Jennifer decided to focus her efforts on impacting the ecosystem on earth. As a field technician and rehabilitator at the Rocky Mountain Raptor Center, Jennifer worked tirelessly to rehabilitate and reintroduce raptors into the wild. Just like her winged counterparts, within a few years, Jennifer was ready to spread her wings and return to her native habitat. Upon returning to Philadelphia, Jennifer managed a local emergency animal hospital prior to joining VCA as the Communications Manager. When she’s not developing customer and pet centric solutions for the VCA Old Marple Animal Hospital, Jennifer can be found kicking a soccer ball around the local fields of center-city Philadelphia or hiking the trails of Pennsylvania with her five dogs.
Why I do what I do
I find great personal and professional fulfillment in working in the veterinary hospital industry.I am passionate about creating business processes and practices that provide better experiences for the clients and their pets.
Jennifer has only been with us a short time although she has implemented training more geared towards the “client’s experience” while they interact with our front desk. Her commitment and compassion along with her knowledge and leadership skills has opened the doors to great changes that our hospital will see as well as the clients noticing the changes as well. We’re very excited for the upcoming months and the ideas that will become a reality. She is a very talented team leader and just an enthusiastic person to be around.
Client ServiceShannon Bandjough
I graduated from Concord Highschool in Wilimington, DE in 2004 and then from Anthem Institute in 2007. I was born in Hampton, Virginia but raised in Pennsylvania and Delaware where a lot my family resides today. I am engaged and to be married in May 2014. I have two dogs, Savannah my Saint Bernard and Chevy my Catahoula Leopard mix. I love animals and love working with animals. In my free time I volunteer at different shelters and ride horses for fun.
Why I do what I do: I worked in nursing prior to working for VCA and hated it. I realized it was time to do something I love, work with animals and start my forever career, so I changed jobs and now work as a Client Service Representative for VCA.
Special Note: What a gem we have here. She is so dedicated to the care that our clients and patients receive. When she first started with us she jumped right in and was able to fit like a glove with our team. She's a very hard working individual who strives for doing a great job. What an asset she is and we are so fortunate that she came and joined our team.
Client ServiceJessica Bond
Jessica grew up in South Jersey and moved to Philadelphia to attend Drexel University for a BS/MHS Physician Assistant program. Throughout the last few years, she has redirected her attention towards the care of animals after becoming the proud mommy of a 4 year old chow/mastiff/super mutt that her boyfriend rescued from a decrepit junkyard in Houston, TX while on tour with his band. She lives in West Philadelphia with her rescue doggy Swan, a kitty named Grandpaw and her boyfriend. In her spare time, she enjoys running a softball team open to the public in her neighborhood that travels and plays teams ranging from Chattanooga to Brooklyn.
Why I do what I do:
After finally being able to have my own animal larger than a guinea pig (my dad was allergic growing up), I realized that I really love and care for all animals and their wellbeing; so working at a veterinary hospital fulfilled everything I was looking for in a job. Did I mention that I love making clients feel welcome & happy too? Because any pet owner is a friend of mine!
Jessica is brand new to the client service team and the veterinary industry. She is picking everything up so quickly and the clients and their pet’s love her. We are excited to see her progress in her career with VCA.
Client ServiceAshley Cook
School: Cabrini College, BA Communications
Ashley grew up in Newtown Square, Pa. with her grandparents and mother. She resides in Clifton Heights, Pa. now with her fiancé TJ. Ashley has two English Bulldogs named Herman (9) and Petunia (3) and they are the loves of her life! Ashley likes to spend her free time taking her pups out to parks and walks at Rose Tree Park. She also loves taking a million pictures of her pups and you can find them framed all over her house. Ashley graduated from Cabrini College in 2009 with a BA of Arts in English and Communication.
Why she does what she does:
She has always enjoyed occupations where she would interact first hand with clients and feels that her new job at VCA is a special treat because she is introduced to new animals each day! She is excited to get started with VCA and learn as much as she can.
We are very excited to have Ashley as a member of our team at VCA. Her bright positive attitude lights up any room! She comes to us with an immense amount of client satisfaction experience and we are excited to see her grow in the field of veterinary medicine.
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Client ServiceDonna Interrante
School: School of Nursing
Donna is a born and bred Philly girl who graduated from West Philadelphia Catholic Girls High School. After graduation she attended Thomas Jefferson University School of Nursing and St. Joseph's University. Donna spent the majority of her career in the human medical profession but her passion for animals began as a child on her grandparent's farm in upstate Pennsylvania.
For the past fifteen plus years, Donna began volunteering with local rescues in both the City of Philadelphia and then in Delaware County when she moved to Springfield in 1999. In 2005, Donna founded a non-profit rescue of her own , after seeing the shortcomings and frustrations born of the "save the world mentality" so prevalent in the animal rescue community. Donna followed her dream and decided that saving strays, one at a time, may never change the world, but for that animal in need, she could indeed change their world. Today, her organization, Purrfect Paws Rescue, lives by that creed and literally thousands of abandoned and abused strays have found loving homes. Donna is President of Purrfect Paws but knows that the success of her organization is the result of the strong, committed group of volunteers she is both blessed and honored to have lead the "charge". You can read more about PurrFect Paws Rescue at www.purrfectpawsrescue.com
Working in the field of rescue, not only with the animals, but with the wonderful pet owners that she connected with helped form another dream on Donna's horizon. Her innate compassion and skills from her medical background combined with her dedication to animals led her down a new career path and brought her to VCA Old Marple Animal Hospital in 2012. Donna's passion for people and the pets they love has made her position as the Patient Outreach Coordinator & Client Service Manager the perfect fit and is also now the Front Desk Manager. Donna can always be heard saying that she cannot remember a time when she truly enjoyed coming to work everyday like she does now. It's her dream job and she loves her work. Much like her feelings about her organization, she knows she is both blessed and humbled, to be part of such a dedicated team of professionals with an amazing passion for animal care and client service.
Donna shares her home with four rescued bulldogs, her rescued kitties and at any given time a foster kitten or... two or three. Donna spends her free time doing mobile adoptions days on weekends and treasures the times she gets to see family.
Why I do what I do: I could always be found in the barn or sheep pens or rolling in the mud with the piglets (much to the chagrin of my mom) when spending time there. One could find every neighborhood stray being fed and hanging out at her childhood row-house ( once again testing my mom's patience) and thus began my love affair with "rescue". I truly enjoy making our clients happy and seeing their faces when their pet is going home with them. I knew after trying out at nursing that this is what I was here to do, to help stray pet's find homes and make sure they were fed. Her goal is to make sure all of our clients were happy when they leave our practice.
Special Note: Donna has only been with us for a short time but has brought so much to our practice. She now is our Patient Outreach Coordinator and has also taken on the responsibility as our front desk manager. Her communication skills and personality has sent so many happy clients home wanting to come back just to receive more of her smile and compassion. The relationship with her clients doesn't just end at the visit but instead she creates a bond with all clients she comes in contact with and they will continue to call her just to say hello. She is an amazing team member and we couldn't deliver the great medicine we do with out her great communication skills, care and compassion.
Client ServiceMonica Leahy
Monica has always had a passion to work with animals. She started working in the kennel at VCA Old Marple when she was sixteen and worked with animals ever since. She has always had animals in her household from guinea pigs, rabbits to dogs. She helped out with doing animal therapy with special needs children and it was a great experience for her. She recently graduated from Neumann University in May and will be attending graduate school in the future.
Why I do what I do: I just love being able to help patients and putting a smile on our clients faces when we make their pet all better. I know animals will always be a big part of my life.
Special Note: Monica started here at a very young age and then moved on to other opportunities but then came back to us, in which we were very lucky to have her return. She is an amazing person and team member. You couldn't ask for anything better.
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Client ServiceKim Matsko
Kim grew up in Broomall, Pa and attended Marple Newtown High School. After graduation in 2009 she proceeded on to North Carolina to continue her education while working on an internship competing and retraining retired race horses. In her free time she loves spending her free time lounging around the pool with her dogs who are avid swimmers (Chase, Charlie and Chloe). She also enjoys riding and competing her horse "Spike" and training other horses. In addition to her crew she also has two cats "Bentley & Cinnamon". Kim wasn't new to our family, she was a client of ours with her family for the past 15 years.
Why I do what I do: I decided I wanted to work at a small animal hospital to expand my knowledge from large animals to small animals. I ALWAYS knew what to do when my horse was hurt, but when my small animals decided to get hurt I wouldn’t know where to start.
Special Note: Kim has been with our family for quite some time and has shown compassion and care to every pet she comes into contact with. Kim is an amazing part of our team and we look forward to her being with us for years to come.
Client ServiceGabby Morris
I grew up in Havertown, PA and still reside there today. There is never a dull moment in my household, jam packed with 7 people and my silly dog Ace. In my spare time, I like to relax poolside or take trips down the shore with my family and sidekick dog. I also take dance classes a few times a week and have been dancing since I was 3.
Why I do what I do:
For as long as I can remember, I've always wanted to work with animals. Every time someone would ask me what I wanted to be when I grew up, my response was always "a vet"! There's something about working with animals that just makes your day absolutely amazing.
Gabby is new to the field of veterinary medicine and the client service team at Old Marple. It's amazing to watch her kind and compassionate demeanor with the client's and their pets. She is a natural in this field and we are extremely lucky to have Gabby as a part of our team!
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Client ServiceStephanie Warner
Stephanie grew up in a small town in Berks county Boyertown. She recently moved to Holmes, Pa with her two children Connor (17) and Brooke (15) and her fiancé. After 17 years in a corporate office I chose to take a break enjoy a year off and get to know Delaware county which was much of an adjustment leaving apple orchards, cow farms as my neighbors to city life. I knew to make the adjustment easier we had to get a dog, and Zoe it was!! She is a really silly dog but I love her dearly.
Why I do what I do: I decided I wanted to work one on one with clients and found VCA to be the perfect choice. Getting to know the pets as they grow and continue to come in I never realized how rewarding of a job this could be.
Special Note: Stephanie started at the front desk but now you will hear her answering the phones since she moved to our communication room. She loves interacting with our clients and the pets but you will never find her not laughing it up with one of our clients or her team mates. She was a blessing to us and we enjoy just seeing her happy face daily.