Client Services

  • Client Service

    Emmanuel Samayoa
    School: Montgomery College

    Emmanuel has been with VCA since July 2015.                                                                      Emmanuel has joined the North Rockville team as one of our client service representatives. As a kid Emmanuel enjoyed loving and caring for many small animals. Of the many pets he had as a child, Fluffy the hamster was bought while ill, unbeknownst to him. He realized that Fluffy was not well when she went a week without eating; so he got concerned and took her back to the pet store. One of the pet care members suggested he exchange Fluffy for another hamster so they could help Fluffy get better, but Emmanuel refused to. Instead he was determined to help make Fluffy's health improve. The pet care member realized the dedication and prepared him for the task. After a few treatments that were suggested by the pet care member, Emmanuel saw that Fluffy was getting better and her appetite had improved. He felt so happy to know that Fluffy was better and more active. Since that day he became more involved with animals and he said to himself that when he grew up he would love to help animals in need get better. Now he is able to start pursuing that dream. The desire to help make a difference in furry friends life has never been stronger. He comes to our team ready to start helping you understand all he can about your pet's health. When he's not at work Emmanuel likes to do Karate and MMA, go to petstores, go to the gym and listen to music. He loves to also spend time with his pets: his Rabbit- Nix (pictured), his Chameleon- Pascal, his Bearded Dragon- Stitch, and his Iguana- Rex.                                                                                                                                                                                                                                                                                                       "I do this because I love to see animals relieved from any suffering. As VCA says " Where your pet's health is our top priority, and excellent service is our goal."

  • Receptionist

    Karla Batres
    School: Montgomery College

    Karla was born in El Salvador where the quality of pet care is not the best simply because client education is not as readily available as it is in the United States. She moved to the States when she was 5 years old and always kept her desire to one day be able to have and care for a dog or cat someday. Though she took care of many fishes during her childhood, she was still not satisfied. Now Karla lives with her animal enthusiast best friend and has been able take care of and fall in love with her friend's cat and dog. Karla is also now the mother of her fluffy baby, Horchata-- a Lionhead Rabbit mix. Karla joined the VCA team in October to further help her fulfill her childhood dream of caring for pets and being able to provide better client education of quality pet care.                                                                                                                                                                                                                                                                                                                                           "I am here to help keep smiles continually on pets' and owners' faces in the same way they have brought smiles to my face."

  • Receptionist

    Maresa Cordeta
    School: University of Maryland

    At a young age, Maresa became fascinated and inspired by the education & conservation efforts of wildlife and also of the humane treatment of all animals through the work and contributions made by Steve Irwin and Jeff Corwin. Everyone at VCA North Rockville Animal Hospital location shares her passion for animals, and with over 600 VCA hospitals in the US and in Canada, she's excited to have the unique opportunity to expand her knowledge concerning the highest quality of pet care through our comprehensive training, which gives her the tools and resources to advance within other departments and also the freedom to relocate to any of our countless locations. She is currently the mother of three red-eared slider turtles named Michelangelo, Donatello, and Tootsie; she's also been honored to be the godmother of her best friends' surprisingly mellow Chihuahua, Paco.