We value feedback from our clients. Please share your story with us by writing a testimonial.
Most Bittersweet of Goodbyes-Becky and Chris Hankenson from Wilmington, DE
Pet Name: Evelyn
My sweet girl Evelyn has been one of Dr. Craine's patients since I rescued her in 2005; she was so underweight I thought she was a kitten when we found her; but come to find out she was around 9 years old, suffering from hyperthyroidism. Dr. Craine explained the treatment options available, and after trying (and failing) with pills to treat it, we decided on Radiocat. What a wonderful procedure! Evie tolerated it wonderfully, and started gaining weight right away. Evie was diagnosed with renal failure in June 2011, and Dr. Craine was right there again to help treat her and make her feel better. By December 2011, it was clear Evie was failing, and January 4th, 2012 my husband and I had to say goodbye to my dearest love and faithful friend. It was a horrible and heartbreaking day, but Dr. Craine and Laura Carnahan were both so supportive and wonderful to us, we can't thank them enough. Dr. Craine made sure to fit Evie's procedure in, even though she had other clients waiting, just because she was Evie's doctor. Laura was also there to help aid Dr. Craine in the procedure, and for that we are ever so grateful. Their kindness meant the world to us, and is the reason we keep coming back. The VCA is a much better place for having both Dr. Craine and Laura.
Comfort for a great loss-Deborah Nielsen from Bear, DE
I moved to Delaware about a year ago. I have 3 cats, and my oldest cat Sasha had been with me over 17 years. VCA helped her through a crises in April 2011 but by September 2011 it became clear that I had to part with my wonderful friend and love of 17 1/2 years. It was the hardest decision and worst day of my new life here in Delaware. The staff and Dr. Arcules did everything they could to ease the pain of the decision making process and to make the transition a peaceful one for my beautiful Sasha. I struggle each day with her loss, but I do thank the VCA staff for their understanding, help and compassion during this time. They are a very caring group of professionals.
Dr. Woodcock-Nick and Jenn Begin from Elkton, MD
Pet Name: Diesel
Our dog had his dewclaws removed about a week and a half ago and had tore open the incision sight once before and had them restitched. Well, he tore it open for a second time and we had to rush him to the VCA (Newark) at 4am on Saturday. Dr. Woodcock and staff were very helpful and professional, they took him right in and treated our dog like it was their own. We will most certainly brag about Dr. Woodcock and the staff at this VCA location for sure! Thanks for everything! Nick, Jenn and Diesel
Thank you-Adam and Linda Jablonski from Newark, DE
Pet Name: Bella and Lilly
We are writing this to thank the VCA Staff for their great Service. We would especially like to thank Linda Davis; she always goes above and beyond to answer our questions. For the many years that we have been taking our pets to the VCA, Linda has always greeted us with a sincere welcome, she always make us feel comfortable about ensuring our pet’s care with the hospital. Not only has Linda been there for us professionally, but also as a friend. Thank you Linda for the great service you have given us over the years.
We would also like to thank Dr. Craine. Over the years, we have had the pleasure of Dr. Craine caring for our pets. Her thoroughness and sincere concern over each and every one of them far exceeds the norm. We feel very fortunate to have Dr Craine as our family vet. She is an excellent veterinarian and it is evident that she loves all animals, but she really makes every patient feel like they are her number one priority.
Nikki-Amy McCartan from Newark, DE
Pet Name: Nikki McCartan
Our 11 year old Boxer, Nikki, became very ill during the evening of 11/29/10. We brought her in to VCA Newark. Due to her condition and her age, we had to put Nikki down. The Vet and the techs at VCA Newark were incredible. They were kind and compassionate during a very difficult time. We even received a condolence card signed by all of them. Awesome service...
Giving Freedom... His Freedom-Jackie from Pylesville, MD
Pet Name: Freedom
What a struggle its been for my boy, Freedom: He owes his life to the VCA and Dr. Carothers, who rescued and nursed him to overcome neglect and starvation. (A Mastiff whom was approximately 3 to 6 months and 11 pounds.
To the wonderful and compassionate, Dr. Gayle Jaeger, he owes his "Freedom". The ability to walk, when his growth plates closed from his malnutrition. Although, he required multiple surgeries; with more surgeries still some looming in the near future, he is able to have some type of quality of life.
Freedom loves to come see his "friends" at the VCA. He allows comes into the VCA with a wagging tail and bobbing head. (I ask him why every time... because he is always either getting sedated for x-rays or orthopedic surgery.) It is because of their compassion and great care that my boy is always happy to see them.
I will always be grateful to the staff at VCA-Newark for their caring and compassion as well as their veterinary expertise; they are truly giving Freedom his "freedom"!
Comfort In A Dark Hour-Denise from Newark, DE
I would like to say thank you to Kelly of VCA Newark. On Tuesday June 29 2010, my beloved Am-Staff Samuel finally decided to stop fighting his illness. As he rapidly declined before our eyes, my friend asked me what I wanted to do. I had been wrestling for about a week over when to euthanize. I decided it was time and we called VCA which was recommended by our regular vet.By the time he had called to say we were coming in and prepared the truck, Sammy had given up. Now we were just coming in to give up his remains. Vet Technician Kelly was great to work with. She was very professional, courteous, and kind to us. She made our final goodbye with our beloved pet into a pleasant experience. I was so broken up that I could hardly speak, but Kelly's kind words and reassuring smiles made me feel so much better. Such a wonderful staff member she is.