Client Services

  • Receptionist Supervisor

    Melanie R
    School: Three Rivers Community College, Associates

    Melanie is a veteran of VCA New London Animal Hospital. She has dedicated herself to serving clients and their pets here since 1997 when "Mel" obtained a kennel position and moved quickly into veterinary technician assistant work. Although caring for pets that were boarding was rewarding to her, her true desire was to work with clients and pets together. Mel earned her Associates Degree at Three Rivers Community College in 2003. In 2006 she reached her goal of becoming Client Care Supervisor.

  • Receptionist

    Nicole B

    Nicole has worked with animals for her entire career. She has worked at VCA Waterford for about nine years!  Her animal family includes a Chihuahua, an English Bulldog and Winne the cat!

  • Receptionist

    Rachael C.

    Rachael C. is new to our hospital, but not new to the veterinary field. Rachael worked as a client services representative in Virginia for two years before moving back to CT. We are happy to have her as a part of our team! She has lived in the area all her life. Pets have always been a part of her life. Growing up she had dachshunds, cats, lizards and now has a pitbull terrier mix named Moxie and a Chihuahua named Chip.  Moxie and Chip are a huge part of the family and she couldn’t imagine her life without having pet’s around.

  • Receptionist

    Kim S

    Kim has a wide variety of veterinary experience which includes over fourteen years as a receptionist.  Kim was born and raised in Connecticut and has a love for Russian Wolfhounds she has owned them for the past thirteen years.