Client Services

  • Receptionist

    Hailey Malugin

    Hailey has worked at VCA Animal Care Center for since 2009. She has worked in client service at Hermitage Lanes (bowling alley). She has been with VCA for 6 years. She enjoys interacting with clients and their pets. She likes to focus on the clients and patients needs so she can provide the best care for the animals as well as client satisfaction. Her current fur babies includes two cats named Fiest and Tiger-Lilly. Her favorite dog breed is the Golden Retriever. Outside of work, she enjoys spending time with family and friends, traveling, reading and swimming.

    Hailey enjoys helping owners meet their pets needs.


  • Receptionist

    Crystal Moses

    Crystal joined our hospital in April 2012.  Previously, she has worked in the administrative field for the past ten years. Her responsibilities include working with clients when they arrive/leave, checking in patients for boarding and ensuring we have all information so “our friends” will have a wonderful stay. She also helps our clients get their needs met. She has been a valuable addition to our front desk staff as she always has a smile on her face and is willing to help resolve any situation that may arise to ensure client satisfaction. Her current animal companions are Layla – Dach/Chih Mix 1 year and Solo – Chow/Lab mix 7 years. She love all dogs equally. Each animal has a unique personality that distinguishes them from the rest and she loves getting to see the differences in each. In Crystal's free time, she enjoys spending time with her husband Mike, friends, her 2 dogs Layla and Solo, being outdoors, reading, and her new daughter, born in September 2013.

    Crystal enjoys interacting with pet owners while loving on their pets.


  • Receptionist

    Lori Stiggins

    Lori is a part time receptionist at our hospital and has been for many years.  She is a school teacher full time, so you will only get to see her during school holidays and on Saturdays. This was her first job during high school. As she work part time, she has since had experience in several other jobs, such as dorm night clerk, after-school care program, and teaching. Merle is her old man Australian shepherd. He was a stray who came into the clinic years ago. He is beautiful red merle that is about 17 years old. Tripp is the wild man. He is an Aussie, blue with copper points, that is 6 years old. He has lived a charmed life, running through his nine lives like a cat.They both run agility. Hank is her adopted boy. He is an Australian cattle dog mix that was living on the playground of one of the schools where I teach music. He is about 3 years old and spring loaded. When Lori isn't smiling at our front desk or molding the minds of children in the community, she works full-time as a music teacher in Smith County. For fun, she enjoys running agility, kayaking, hiking, and crafts. She also attend Gladeville Baptist Church.

    Lori enjoys mingling with the clients and loving on their pets.


  • Receptionist

    Zana Walker

    She has lived in Mt. Juliet since she was 2 years old. She has seen many changes, but remembers always having Animal Care Center around when she needed them. SHe worked as a receptionist for 5 years at a chiropractic office and cleaned houses. Her duties include being a greeter and trying to understand what the client/pet needs – once you get to know regulars, it can be fun to cut up with them. Sheserved as office manger for a few months and enjoys knowing some of the things she has learned then (behind the scenes stuff). She loves it when she can make someone feel better who came in almost in tears with worry. Her current animal companion is Bully, the English Bulldog. She's been married for 29 wonderful years and has 2 children, 2 grandchildren,and one dog. Outside of work she enjoys vacation at the beach and Zumba.

    Zana loves working at VCA with all the animals, and meeting all of their owners.

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