VCA Animal Hospitals

VCA Sawmill Animal Hospital Core Values

By Keri Russell-Hughes
Published: April 23, 2009

Back to News


VCA Sawmill Animal Hospital Core Values
At VCA Sawmill, we strive to follow the golden rule in our interactions with the clients and with each other. This means being courteous and polite, but it also means that we work hard to communicate well, recognizing that each staff member and client is different.
We are privileged to work with pets, which are an integral part of so many families. We keep this special relationship in mind when dealing with pets and their owners, remembering that listening, empathizing, and being patient can help us serve our clients and their pets to the best of our ability. This practice extends to our working relationships, and each staff member makes it a priority to understand the demands of every part of the clinic, a practice that increases productivity and quality.
Passion for Animals
The staff at VCA Sawmill believes that every animal should be treated as if it were one of our own. This means lots of hugs and kisses for the pets that visit us, but it also means that we make every effort to educate owners about the best practices for caring for their pets. We recognize that caring for pets is a great responsibility, and we strive to treat our clients with respect and compassion during the best and worst times of the process. 
In order for our clinic to run successfully, we make every effort to serve our clients and their pets with diligence. Our staff pledges to be on time, prepared, and attentive to the details of their particular position, and every staff member will make service to the client a top priority.
As caregivers to animals, we at VCA Sawmill believe that being responsible, helpful, fair, and honest employees will help us to best serve our patients and their owners. We follow through on our promises, and we treat every client and animal with the same high standard of professional integrity.


General Practice

We have over 540 animal hospitals in 41 states that are staffed by more than 2,000 fully qualified, dedicated and compassionate veterinarians, with more than 200 being board-certified specialists. The nationwide VCA family of general practice hospitals give your pet the very best in medical care, providing a full range of general medical and surgical services as well as specialized treatments*: Wellness, Spay/neuter, Advanced diagnostic services (MRI/CT Scan), Internal medicine, Oncology, Ophthalmology, Dermatology, Cardiology, Neurology, Boarding, Grooming

*services may vary by location.

Our family of pet hospitals stands out by delivering the greatest resources in order provide the highest quality care available for your pets. By maintaining the highest standards of pet health care available anywhere, we emphasize prevention as well as healing. We provide continuing education programs to our doctors and staff and promote the open exchange of professional knowledge and expertise. And finally, we have established a consistent program of procedures and techniques, proven to be the most effective in keeping pets healthy.

Find a VCA General Care Animal Hospital near you:


See all VCA Animal Hospitals >


Specialty Care

Sometimes sick or injured pets need the care of a veterinary medical specialist. When that happens, VCA specialty hospitals work closely with the general practitioner veterinarians who refer cases to us in order to provide seamless veterinary care to your pet. When your pet is facing any kind of serious illness or injury, our specialty referral hospitals will provide the compassionate and expert care your beloved pet needs.

Our goal is to make sure that when you and your pet are in need that you have access to board certified specialists who are up to date on the very latest developments in their field. In our state of the art hospitals, our specialists also have access to the most sophisticated diagnostic and treatment tools and techniques from ultrasonography and endoscopy to CAT scans and even MRI.

We have twenty-eight specialty hospitals across the US so there may be one near you. Our specialized services include: cardiology, critical care, dentistry, dermatology, internal medicine, neurology, oncology, ophthalmology, radiology and surgery.

Find a VCA Specialty Care Animal Hospital near you:


See all VCA Animal Hospitals >


Emergency Care

In case of emergency, please call us immediately. If it is after hours, check with a local animal hospital emergency clinic.