VCA MacArthur Animal Hospital Testimonials
We value feedback from our clients. Please share your story with us by writing a testimonial.
Caring, Interested Veteranians
-Kate from Washington, DC
Pet Name: Raj
As a 35-year client of VCA MacArthur Animal Hospital I have seen staff change a number of times. I have visited them with many pets and even called for assistance with a very sick dog from India. They have always been more than helpful. Each of the current veterinarians, Drs. Morris, Hassel and Shilleto are caring, interested and committed to each pet and client they see. This shows in the time they devote to there four legged clients. It is the vet clinic to go to in Washington, DC.
VCA Saved Trixie's Life
-Kathryn Rodgers-Lang from Washington, DC
Pet Name: Trixie and Sassy
I have had the pleasure of experiencing the services of VCA/MacArthur for the past 2 years. I have a 4-year old Cockapoo and a 2-year old teacup Schnauzer. In recent weeks, my Schnauzer, Trixie, became sick on a weekend. I arrived at VCA at 7:30 AM Monday with my little girl. I was scared to death, since she had taken a turn for the worse during the nite before. In walks Dr. Shillito, having arrived from a medical seminar in California the day before....where one of the topics was, "Pancreatitis in Schnauzers". As it turned out...it's exactly what Trixie's ailment was! OK...the seminar was wonderfully coincidental in this case...I was incredibly fortunate...but Dr. Shillito's quick, calm action, methodical diagnosis (several possible causes had to be ruled-out), the generous time spent with me and little Trixie, and the compassionate caring has made me a loyal patron. Trixie was at death's door, and she's had a full recovery! Dr. Shillito suggested a dietary regime, tailor-made for Trixie. I'm grateful and relieved that he had the nutritional knowledge, since this is critical for a dog with Trixie's condition. I cannot say enough about the entire staff. They kept a watchful eye on Trixie and their concern was so appreciated. My girls have also been treated by Dr. Morris, the senior member of the team...also a delightful, caring, extremely talented doctor. Dr. Hassell, yet another member of the staff, is also very talented and thorough. All 3 doctors...and the support staff... make the pet-owner feel that they are in very good hands. My sincere thanks to them all!
-Elizabeth Walton from Washington, DC
Pet Name: Lorenzo
Thank you for helping me stay healthy!
My Beautiful Boy
-Elizabeth Walton from Washington, DC
Pet Name: Lorenzo
Please share my deepest gratitude with everyone at VCA MacArthur for everything you did for Lorenzo.
By allowing me to share my whacky stories, you made what would have been a very sad visit into one that made me smile a bit more.
I have attached a photo of my beautiful boy on one of his many thrones when he was a bit younger and not so sick.
Much love and sincere appreciation,
Received Compassion When Needed Most
-Jodi M Sandvick from WASHINGTON, DC
Pet Name: Sera and Scout
I recently adopted Sera from a high kill shelter in NYC. Unfortunately unbeknownst to me there were behavioral issues too deep to fix. After an unprovoked attack on my other dog Scout, I was able to bring both dogs in to receive the best care. The entire staff treated me with such kindness knowing it was time for Sera to cross the bridge due to her issues. No one made judgment and everyone felt the loss as much as me. Scout was stitched up with the best stitches I've seen in some time. The entire experience as difficult as it was emotionally was made easier with the care and compassion shown to me by everyone at the hospital. I will forever be grateful.
Exceptional Service and Phone Presence
-Marianne from Philadelphia, PA
On Saturday, December 27th, my husband and I, who were visiting the D.C. during the holidays (we live in Philadelphia), encountered an ongoing situation with our Goldendoodle, Clare, who had been diagnosed earlier this past week at University of Pennsylvania Vet Hospital with an obstruction in her system. She was doing fine, but had not passed the object and we were becoming very concerned, so we called VCA and encountered Sara on the phone. Sara was wonderful - calm, welcoming and so very helpful - offered to contact Penn VH and get Clare's record, plus made a prompt appointment for us on Saturday afternoon. As it turned out, Clare did take care of business so-to-speak and was fine, so no actual visit was needed and we canceled our appointment. However, the transaction with Sara was so positive and reassuring that my husband and I wanted you to know. We shared the positive experience with our DC friends, who are also animal lovers, so the good news of the fine and caring response we received, was well received by more than just ourselves. Thank You
-Meg from Washington, DC
Pet Name: Buddha and Luna
I wanted to write and tell you how wonderful the staff and D. Hassell have been to us the last few weeks. I came in late with a terrible emergency and everyone was so kind, staying late and providing extraordinary care. I really don't know what I would have done without them - we are so grateful. Because of your teams exceptional skill and special care, both my dogs and my household are happy and healthy. Thank you so much
-Valerie from Washington , DC
Pet Name: Carson
The warmth and listening skills of the staff, the calm and thorough exam as well as the detailed treatment options are extremely heartwarming: I know that Carson is in expert and caring hands: no drama, a simple goal: make Carson (and his owner) feel better and it works :-) Thank you for being here for us!