Client Services

  • Client Service

    Beverly Bitter-Starmer

    Beverly began working at VCA Lancaster Animal Hospital in May 2015.  She has been working with animals in the veterinary care and pet care industry since 1995.  Beverly has fostered for several feline rescue groups.  She currently resides in Clinton with her daughter, her dog Minnie, and a chinchilla named Fez.


  • Client Service

    Amy Chickering
    Veterinary Tech School: Holyoke Community College

    Amy has worked in the veterinary field since 2007. She completed the veterinary technician program at Holyoke Community College in Holyoke, Mass., and plans to pursue certification as a veterinary technician in the near future. In her spare time, she enjoys caring for a menagerie of pets, large and small, on her family's farm in south central Massachusetts.


  • Client Service

    Julia Cormier

    Julia began her career at VCA Lancaster in October 2014 as a kennel assistant and has moved on to her new role as Client Service Representative.  She enjoys working closely with animals of all kinds and spending time outdoors.  Julia currently has a herd of goats and two bunnies. Her plans are to attend school to become a veterinarian in the future.


  • Client Service

    Colleen Golding
    School: Mount Wachusett Community College

    Colleen has been with VCA since April 2015.  She is graduating from Mount Wachusett Community College in May of this year with her Associate's degree in Science/Natural Resources.  She wants to eventually continue her education working specifically with wildlife conservation.  She has two kitties named Gus Gus and Jimmy John that she rescued in November 2014.  Colleen's hobbies include drawing, hiking and camping.  She also enjoys traveling, seeing live music and visiting her family and friends in New Hampshire.


  • Client Service

    Emily Leclaire


  • Client Service

    Kayla Toomey

    Kayla joined VCA in March of 2015.  She transferred to the Lancaster location in February of 2016.  Kayla has been in the veterinary field for the past 10 years working as a veterinary technician/client service representative and loves working with animals of all sizes.  She is a 2009 graduate of Delaware Valley University and holds a Bachelors degree in Animal Science.  Kayla enjoys all aspects of her job, but is very passionate about client education and communication.  In her spare time Kayla enjoys pet sitting, spending with her two sisters, nieces, nephew and two cats at home.

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