We value feedback from our clients. Please share your story with us by writing a testimonial.
Heartfelt compassion-Carolyn DeSautel from Bensalem, PA
Pet Name: Rambo
On Friday April 19th I had to part ways with my beloved Rambo. We had him for 17 years. Dr. Deb and Karen were so comforting in my time of need. They understand that Rambo was not just my pet but a big part of our family. Thank you for spending time with me and Ray and comforting us during this difficult time!
TESSA'S CARE-SUSAN GRUMELL from PHILA, PA
Pet Name: tessa
just a note of appreciation to your staff, especially Jeannette, Denise and Dr Lee for their care & concern. i am a newer client (since fall 2012) and wanted my senior girl Tessa evaluated & to get an update on any new issues. we already knew of several health issues prior to our first visit. Unfortunately, the time came to make the hardest decision for a pet lover & we were given the gentlest caring and concern by your staff. it made this final decision much easier to handle. again my heartfelt thanks and whenever i make the decision to again adopt a new cuddle buddy (and i will), Knightswood will be my vet hospital again
Veterinarian-Marie Mifflin from Philadelphia, PA
I was seen by Dr. Lee in September with my 5 month old Belgian Shepard (Nana) who has an incredible flea problem. Not only did Dr. Lee treat Nana for fleas & provided medicine for Nana to relieve her from itching & scratching herself raw, but he also provided me additional knowledge for example (benadryl for itching) but also what to use in my backyard for fleas !! Dr. Lee is a very intelligent and caring individual as well as an incredible asset to your practice. He was very gentle with Nana especially since Nana is a little anti-social (hahaha).
Do to my work hours I can only get to make an appointment anytime after 3:30pm. After my experience with Dr.Lee, I will only have my girls be seen by him...I just had my dog Guinness there for the same problem & she was also seen by Dr. Lee !! Once again he was very gentle with Guinness who is 13 years old. I guess I'm really trying to say is that I'm so glad that he has started down his road of helping animals with your practice & I hope he remains there for many, many years to come.
Also the girls at the counter are all so friendly and always so glad to see you when you walk in the door !! I like the fact that the women do not ignore "my girls" when I have to bring them in. It makes them more at ease being at the doctor's & makes me at ease knowing that the women truly care about what they do.
Thank you for your time,
VERY IMPRESSED-Jennifer Jordan from Philadelphia, PA
Pet Name: Chase
I had the pleasure of bringing my new puppy that I have just adopted into the Knightswood Hospital on Wednesday 8/22 and I was VERY impressed. I have to be honest I was very nervous because I have read a lot of bad reviews about how horrible this practice was but I decided to check it out for myself and I was glad I did. The moment I walked in the building I felt like I have been a well-known patient there for a long time. The one receptionist that checked me in was very enthusiastic and it made a point to come out from the desk to pet my dog chase and explain my records to me. I did have a little wait (which is definitely expected from a busy practice) and was not once bored! I had a great conversation with both Darci and Jeanette who answered all questions I had (which there was a full list) and also spoke to me about personal experiences they have had. With myself working in Healthcare I know that offices can get very busy which sometimes make the receptionist a little frustrated and come off a little arrogant when they don’t try to but this was not the case at all! All three of these ladies made my visit very informative and fun. I really hope that other people looking for a good vet office make their own decision instead of going by what the reviews say because if it were up to me I would definitely rate you a 5 out of 5. These ladies went above and beyond the true meaning of customer service.
I of course also have to mention the great care the Vet has given us as well she answered all questions and gave me a lot of information on ways to prevent certain things such as heart worm, fleas and also gave great tips when it came to biting, potty training and kennel cough!
I am actually looking forward to seeing all the staff when I come back for my follow up on Monday!
Dr. Debbie Rubin-Cheryl Lee from Philadelphia, PA
Pet Name: Jake
My male Maltese (Jake) has been seeing Dr. Deb since birth (2000). Jake has had many issues over the years and I imagine has been quite a challenge for Dr. Deb. We've dealt with severe skin allergies, ear infections, narrowing trachea, weight issues, eye cataracts and more recently a severe heart murmur, pulmonary hyper tension and chronic valvular disease. Jake has kept Debbie very busy. It's amazing how this dog just keeps bouncing back. I am convinced, that it's due to the care Dr. Deb has given Jake over the years. The fact that this little guy is still alive is a testament to Dr. Deb's care. She is always there for him, with the proper treatments, sound advice and genuine concern for his well being. She is also there to provide guidance and advice for us as well and we respect her honesty as to the issues, what's at stake and what can be expected. I'll never forget the time Debbie accompanied Jake to a late night consultation with an eye surgeon. That truly was an act above and beyond. I can say many admirable things about Debbie, but what comes to mind recently happened last week. Jake was having difficulty breathing, on the weekend of course. Debbie said she'd take a look at Jake and to meet her at her office, which happened to be on a Sunday evening. She left a family affair in Washington, DC to meet Jake at her office. It was 9pm. Jake's oxygen was poor and he was filled with fluids. Debbie administered meds to make Jake comfortable and his conditions improved drastically overnight. Had she'd not seen him, I'm not sure what Jake's fate would have been. She continued her care during the week and Jake was in the care of a cardiologist all weekend. He is now being treated for moderate chronic valvular disease and pulmonary hyper tension. All the while Debbie has been in constant contact with us to check on Jake's status, our well being, and has remained in contact with the specialist. Jake is doing well again and with no doubt he will continue to improve, once again, under Debbie's care. Words cannot describe our gratefulness and admiration for Debbie. Jake has had many issues over the years and she has truly prolonged Jake's life on more than one occasion. I'm convinced it's the care and love she has given that keeps him going. We don't know what we'd do without her. She has a special place in our hearts, and Jake's little heart too. And if Jake could speak, he'd say the exact same things. She is a blessing to all she serves and to all who know her.
Goodbye to our babies-Carol Masterson from Philadelphia, PA
Pet Name: Bandana, Jughead, Wally, Mommy, Blackie, BigBoy
We have used Knightswood since before they became VCA. Dr. Debbie is truly one of the kindest, most genuine and special human beings on the planet. Our cats have been cared for by her and her staff over the years. Debbie cares deeply about your animal as if it was her own. Now, even after marriage and 2 kids she is still the most focused vet I have ever met. We have had to put three cats to sleep. The last one, Big Boy, was such a special cat. Debbie loved him almost as much as we did. He was a stray that was almost put down before he had much chance at life. Another vet tech told us since he was "feral" he needed to be put down. Living outside doesn't necessarily mean the cat is feral. This "feral" cat was literally eating out of my husband's hand in less than 6 weeks of attention and love. He also had FIV and ended up with throat cancer. We didn't want him to suffer needlessly so with Dr. Debbie's blessing we let him drift away. Believe me when I tell you people, you will NEVER find a more capable, caring or devoted vet than Dr. Debbie.
Spice-Marie and Henry D'Alessandro from Jamison, PA
Recently we had the sad task of giving our handsome and wonderful cat "SPICE" -to quote Dr. Rubin (Doc) "his freedom, peace and dignity." This was traumatic for us -- selfishly, we anticipated spending much more time with our Boy.
Spice was a big "quiet guy" - over-shadowed by his little sister -'Sugar' -
but not in this case - Dr.Rubin and Dr. Debbie gave him their undivided attention. His illness progressed so very rapidly - and one or the other (sometimes both) saw him just about every day for almost two weeks. When the decision was made - they were there along with the caring staff of VCA to lend their shoulders as well as their expertise to the very end. There are no words to express our sincere gratitude for their help. This, however, is something we have come to depend on and expect - as we have come to see them as our friends - not just our Veterinarians - Dr. Rubin for over the past 40 years and more recently with Dr. Debbie. They have been there for all of our great pets, and for us, in good times and sad. True Friends.
Our memories are still very fresh at this time and bring mixed emotions of joy and sadness. Some time will have to pass to dull the pain. We will continue to see everyone at VCA for the care of our "Sugar". Our wellness visits - are a time to catch up with 'FRIENDS'.
Roxi-Carol Nigro from Philadelphia, PA
Pet Name: Roxi Nigro
I would just like to thank all entire staff at Knightswood for first of all taking the best care of our dog Roxi. Roxi passed away on Saturday at the age of 9 yrs. old but she lived a wonderful life. She had numerous medical problems over the years but came a long way. She was the best dog so caring and loving and we will truly miss her and I know the staff will miss her too.
Thanks again from the bottom of our hearts!!
A Sincere Note of Thanks-Alice DiGiacomo from Philadelphia,, PA
Pet Name: Jessie and Patches
To the wonderful caregivers,
Mere words would not be adequate
to describe my heartfelt appreciation
for the tender-loving care and genuine
concern that you gave to my animals.
Your wonderful team provided for
my dog Jessie and for my most recent loss my cat Patches. Please know of my
sincere appreciation and you will all
forever be in my thoughts and prayers!
None Better-Terri Betz from Philadelphia, PA
Pet Name: Barney
I have been coming here since 1987. From the first I was comfortable with the people and the care that was provided to all of my many pets. The people of Knightswood have helped me with all of them with the kindness that I have come to expect from my veterinary hospital.
I can’t say enough about Dr. Debbie Rubin. She has supported me though so many trials with my animals and I have come to think of her as much more than just a "Vet".
And although I don’t mean to slight anyone, I have to commend all the staff, but especially Peggy, Denise and Jeanette, who have also been very comforting when I have needed it the most. I continue to recommend Knightswood as the Animal hospital of choice because you won't find a more caring, compassionate choice anywhere else.