We value feedback from our clients. Please share your story with us by writing a testimonial.
Thank you for your compassion-Dennis and Linda from Abingdon, VA
Pet Name: Licorice
We were forced to make a very difficult decision to have one of our dogs euthanized. She was suffering and no longer had any quality of life. Although we knew what had to be done, we really struggled with it. I cannot tell you how much it meant to get not one, but two phone calls from the vet to be sure we were okay. The staff was equally wonderful. Thank you for helping us through a horrible time.
Abigail-Cindy from Abingdon, VA
Pet Name: Abigail Dickenson
The staff at Highlands VCA always goes above and beyond expectations in the care of our blind diabetic basset hound. It is such a comfort to know that she is so well taken care of and her needs are met with such kindness and concern. Dr. Robinson provides so much information and help-she has made this journey possible. Thanks so much for everything!
Went Above and Beyond for Pie-Pie-Jessica Street from Bristol, VA
Pet Name: Pie-Pie
Our 2 year old Sheltie, Pie-Pie, became suddenly ill on a Saturday morning. Pie-Pie's vet office was closed and after searching on the internet, we found VCA Highlands.
They took her right in and cared for our Pie like family, not a patient. They called post-office hours with updates. Unfortunately, Pie-Pie went into complete kidney failure and at 11:30 pm, Dr. Hill called and asked what we would like to do. Pie-Pie was humanely euthanized and placed in a safe place until we could pick her up. It was the hardest thing we have had to do but VCA Highlands comforted us so much. We have another dog, Pearl, who will now be a client for life at VCA Highlands.
Snowy Night-Rita Jo Porter from Coeburn, VA
Pet Name: Tucker
I have been a client at VCA for at least 20 years. They have always been there for me regardless of the time of day or night. One snowy night well after hours, as with most emergencies, I had a dog in congestive heart failure. The weather was terrible, snow was quickly covering the highway but when I called the emergency number the doctor on call was there for me. Despite the fact it took us twice the amount of time to make the journey he was there waiting for us. This my friends is peace of mind.
We have seen many of our fur children lives extended lives because of the excellent care they have received from the staff at VCA Highlands Animal Hospital.
Everyone at VCA Highlands Cares-Becky Porter from Gray, TN
Pet Name: Kady
The doctors and staff at VCA Highlands Animal Hospital are the most knowledgeable, caring and compassionate that I have ever known. They treat my dogs like members of my family, not just as a pet or animal. The care and concern shown for the well-being of my dogs and me have gone beyond my expectations for veterinary health care. Every member of the staff with which I have had contact, including the technicians and groomers, all greet the girls and me by name, which shows the importance they place on making everyone welcome and comfortable in that setting. I really can't say enough good things about everyone at VCA Highlands. I wouldn't trust the care of my 'girls' to just anyone, but I feel so comfortable in bringing them to Highlands. The care and concern that everyone showed when I lost Maggie was beyond believable; and the joy that everyone shared with me when I brought Kady and Lilli to the office the first time was heartwarming. Thanks a million times for everything.