Office ManagerRachel B
Rachel has been working in the veterinary industry since she was sixteen years old! She started working for VCA Fossil Creek in the summer of 2008 as a client service representative. During her time at this general practice, Rachel learned the importance of the bond between client and staff--and how her level of client service directly impacted that bond. She started taking relief shifts at our hospital in 2010 and eventually joined our team full-time in the summer of 2011. Rachel had great success in her journey to bring excellent customer service to our face-paced emergency setting, becoming our lead CSR in 2013. She was promoted to Office Manager in the fall of 2014. Rachel loves the many different roles she has in her position within our team: from supervising her fellow CSRs, holding Client Appreciation Days, working marketing booths at local events, to volunteering with VCA's local Community Service group! In her free time, Rachel enjoys cooking, watching her daughter's many sports games, gardening, and playing with her two dogs: Toni and Daphne. Rachel's professional interests include emergency care, marketing, and finance. She is currently working toward her CVPM Certification (Certified Veterinary Practice Manger).