Grooming FAQs

At VCA Crown Hill, We want you to be prepared in the event that this will be your pet's first time at the groomers. We have compiled some FAQs that may help you.

Will my pet be sedated?
In rare occasions, some pets need to be sedated for grooming both for their safety and the safety of our staff. Every attempt to groom without sedation would be made prior to discussing this option with our clients and our veterinarians always carefully monitor our sedated pets from start to finish.

How long will this process take?
It depends on your pet's condition and temperament, but usually between 2 - 3 hours. The reason for this is that every pet is worked on steps; from bathing, to hand drying, to brushing and fluffing, and finally to cutting and styling. The groomer will call you when your pet is ready to go, but you are always welcome to pick up later in the day when it is more convenient.

Can I stay and watch my pet getting groomed?
No, you may not stay because this will cause your pet to become very excited and distracted, which can be very dangerous for your pet due to the tools we use.

Will my pet be kenneled?
Yes, it's for their own safety.

Do I need an appointment?
Yes, please call ahead for to schedule a convenient appointment time.

Will you call me when my pet is ready?
Yes, we will call you. You may however pick your pet up anytime during regular business hours.

If my pet is very matted why do you have to shave it down short?
The humane thing to do is to shave them short and start over. Dematting is very painful and stressful to your pet and can leave the skin extremely irritated.

How often should my pet be groomed?
It depends on the breed and also how often you brush your pet. It can depend on how long of a coat you keep them in. Our knowledgeable groomer can give you a more specific recommendation after meeting your pet.

Can I bring my pet in for just a bath in between grooming?
Yes, you can, and that will actually help you keep your pet matt free and avoid shave downs.

When should I introduce grooming to my puppy?
Puppies should be introduced to professional grooming when they are about twelve weeks old. (Teach your puppy the basics. Gently touch him all over every day. Don't forget his feet and toes. )

What do I need to know about my puppy's first visit?

  • Prepare for the big day by setting time aside every day to brush and comb your puppy. Make it your special 'together time'. Reward your puppy with plenty of praise and some treats.
  • Take him for short rides in your car to get him used to traveling. Be sure to exercise your puppy right before his grooming appointment and allow him to relieve himself. Bring along one of his favorite toys.
  • On your way to the grooming salon - be happy! If you feel stressed and nervous, your puppy will pick up on your feelings and may become fearful and apprehensive. Your pet's grooming salon is his special place. Allow him to anticipate and associate the professional grooming experience with fun and enjoyment.

The most important accomplishment of your puppy's first grooming session is that he likes it! His first experience - positive or negative - will remain with him forever.

How long will my puppy's first grooming take?
His first few appointments may be quite lengthy. It is extremely important for your puppy to trust his groomer and to be comfortable with everything the groomer does to him. With gentle guidance, he will learn that grooming is an enjoyable experience and not something to be feared. Do not come back early...
Wait to be notified that your puppy is ready. If your puppy sees you or hears your voice, he could become so excited that it may be impossible to finish his grooming.

After the grooming...
Being clipped and groomed is a completely new experience for your puppy. He may feel "funny" and may want to rub himself on the furniture and carpet, or he may scratch himself. A little of this is normal, but don't let him cause any irritation to himself. Between professional grooming, you may need to brush your puppy at home. We can recommend the equipment and coat care products that you will need. We will also be happy to demonstrate the correct brushing and combing techniques that you need to learn to properly care for your puppy.

Do you sell gift certificates?
Yes, we sure do and they make great gifts for friends and relatives with fuzzy loved-ones!!

How should I prepare my pet for grooming?
Please let them go potty before arriving. Also, don�t feed them within an hour or so (because then they will need to go potty). If they take medicine for arthritis pain, you may want to give them some before the grooming.

What do you need to know?
I will need to know what you have in mind for your pet�s grooming as well as any health issues or behavior concerns. Please let me know if you give your pet tranquilizers or pain medicine before the grooming. Let me know of any of your concerns, are they related to the health of your pet or if they have had bad grooming experiences in the past, anything that may help me understand him/her better.

What if I need to give my pet something to calm him/her down?
If your veterinarian has recommended that you give them a tranquilizer, allow time for the medicine to take effect. Ask your veterinarian the time frame of when the tranquilizer will take effect and how long it will last

What exactly do you do when you groom my pet?
Our groomer will greet your pet and depending on their comfort level, either you or he/she will take them to the grooming area.

For doggies: Our groomer will clip their nails, check their ears and clean, trim the hair from the bottom of their feet, clip their potty area, and give them a bath. During the bath, we use a gentle, clean rinsing shampoo, but  also have medicated shampoo re-moisturizer, oatmeal rinse, as well as other products to help keep their skin and coat healthy. We dry them with a towel and then use a handheld dryer, and have a stationary dryer for fluffing. When they are dry, we trim them (if appropriate), and a final tidy up of the face, feet, and ears. Dogs with double or shedding coats will be de-shedded with the best means for their coat. We have Furminating tools, as well as other types of tools and products to get the hair out.

For kitties: We can shave them or dematt them, but unless the kitty is very tolerant, or very dirty, we prefer not to bathe them. Also, let us know if you want their nails trimmed (not everyone does). We will also tidy up their feet and bottom area, as needed.

How often should I have my pet groomed?
Usually every 4-6 weeks is recommended. Remember that grooming is not just about looking good, but also about their health and comfort. Dogs whose hair tangles and matts need to be brushed regularly to prevent hot spots. Shedding dogs can be uncomfortably hot without the coat de-shedded, also stickers and fox tails can make their way into the coat and skin with out being noticed. When I groom them I can look at the skin and check thoroughly for such problems. Dogs with allergies often need to be bathed more often to get the allergens off their coat. If you have an outdoor dog, please have them groomed seasonally (four times a year), minimum. Indoor pets can become "stinky" after a few weeks and nails need to be trimmed regularly as well. I have clients who schedule from every two weeks to every eight weeks, and those who call when they think their pet needs grooming. Much of it depends on your personal preference.

Do you have flea and tick products available?
Yes. One of the great things about grooming at VCA is that we are a full-service veterinary clinic. If your loved one needs a check-up and any type of medications, you can get it all done while they are here being pampered.

Do you do teeth cleaning?
We do teeth brushing. If you pet has a great deal of plaque on their teeth, and your pet's gums are red and irritated, then you will need to make an appointment to review your dental options with one of our highly-skilled veterinarians.

Why should I have the ear hair pulled out of my dog�s ear?
It�s good to remove the ear hair from inside the ear canal to allow air to get in and keep the ear canal dry. That will help prevent your dog's ear from becoming infected. It�s also a good idea to do this if your pet is prone to ear infection.

What are anal glands?
Cats and dogs have a gland on each side of their anus. It fills up and it needs to be expressed. On dogs, if the anal glands are not expressed regularly, they may come impacted and, even burst. Your veterinarian or groomer can express your pet's anal glands.