Client Services

  • Receptionist Supervisor

    Heidi L.
    School: University of Vermont

    Heidi comes to the Arlington area after living in Portsmouth, NH for many years.  She is orginally from Vermont where she attended the University of Vermont, focusing her studies in Anthropology.  Her professional career has focused on Marketing Support, Customer Service Administration and Management. 

    Having grown up on a dairy farm, Heidi has a great passion for animals.  This brought her to join the VCA family of animal hospitals in the summer of 2010 and then transferred to City Cats in May 2012.  She likes to draw from her professional and personal experience to provide each client and their pet(s) with a cheerful sincerity and compassion.  When asked what she likes best about her position at City Cats, she stated "The clients become like an extended family and I get to fulfill my cat fix every day--it's pure enjoyment!" 

    Heidi's home is shared with a pit bull mix named Jada, whom she adopted in 2006.  This union fueled a great adoration for the breed and led her to become a foster for other pit bulls looking for their forever homes.  Both Jada and Heidi greatly enjoy hiking, gardening (Jada loves to dig!), training together and volunteering along with their current foster companion. 

  • Client Service

    Ketia V.

    Ketia grew up in the Boston area and has worked in the customer service industry for over ten years. She also has experience working as a grooming assistant for PetSmart. Ketia truly enjoys connecting with people and their feline family members. You will always find Ketia at City Cats wearing a big smile. She lives locally with her two cats, Earl (grey) and (black) Dahlia.