VCA City Cats Hospital

Client Services

  • Receptionist Supervisor

    Heidi L.
    School: University of Vermont

    Heidi comes to the Arlington area after living in Portsmouth, NH for many years.  She is orginally from Vermont where she attended the University of Vermont, focusing her studies in Anthropology.  Her professional career has focused on Marketing Support, Customer Service Administration and Management. 

    Having grown up on a dairy farm, Heidi has a great passion for animals.  This brought her to join the VCA family of animal hospitals in the summer of 2010 and then transferred to City Cats in May 2012.  She likes to draw from her professional and personal experience to provide each client and their pet(s) with a cheerful sincerity and compassion.  When asked what she likes best about her position at City Cats, she stated "The clients become like an extended family and I get to fulfill my cat fix every day--it's pure enjoyment!" 

    Heidi's home is shared with a pit bull mix named Jada, whom she adopted in 2006.  This union fueled a great adoration for the breed and led her to become a foster for other pit bulls looking for their forever homes.  Both Jada and Heidi greatly enjoy hiking, gardening (Jada loves to dig!), training together and volunteering along with their current foster companion. 

  • Client Service

    Ketia V.

    Ketia grew up in the Boston area and has worked in the customer service industry for over ten years. She also has experience working as a grooming assistant for PetSmart. Ketia truly enjoys connecting with people and their feline family members. You will always find Ketia at City Cats wearing a big smile. She lives locally with her two cats, Earl (grey) and (black) Dahlia.


Specialty Care

Sometimes sick or injured pets need the care of a veterinary medical specialist. When that happens, VCA specialty hospitals work closely with the general practitioner veterinarians who refer cases to us in order to provide seamless veterinary care to your pet. When your pet is facing any kind of serious illness or injury, our specialty referral hospitals will provide the compassionate and expert care your beloved pet needs.

Our goal is to make sure that when you and your pet are in need that you have access to board certified specialists who are up to date on the very latest developments in their field. In our state of the art hospitals, our specialists also have access to the most sophisticated diagnostic and treatment tools and techniques from ultrasonography and endoscopy to CAT scans and even MRI.

As part of the VCA family, we have over 83 specialty hospitals across the US and Canada which provide referral specialty care, so there may be one near you. Our specialized services include: behavior, cardiology, critical care, dentistry, dermatology, integrative medicine, internal medicine, neurology, oncology, ophthalmology, radiology, rehabilitation, reproduction, and surgery.

Find a VCA Specialty Care Animal Hospital near you:


See all VCA Animal Hospitals >


Emergency Care

In case of emergency, please call us immediately at 781-641-3673.

If it is after hours, check with one of these 24-hour emergency clinics:

Massachusetts Veterinary Referral Hospital

20 Cabot Road
Woburn, MA

Angell Animal Medical Center

350 South Huntington Avenue
Boston, MA

VCA South Shore Animal Hospital

595 Columbian Street
Weymouth, MA

Veterinary Emergency and Specialty Center of New England

180 Bear Hill Road
Waltham, MA