Client Services

  • Receptionist Supervisor

    Barb Anderson

    A graduate of Dallastown Area High School, Barbara Anderson first began working for Dr London in 1990. During those years she served as both receptionist and office manager, and currently leads the team as front desk supervisor.


    An avid runner and yogini, Barb has participated in several 5K runs. When she's not running, Barb enjoys spending time with her family, which includes her furry kid Rya.


    "There are many reasons why I love my job," says Barb. "Mainly it's seeing the great joy pets give to humans. My job has high and low points, but it gives me great gratitude knowing I can help our patients through different stages of their lives. I love seeing new puppies and kittens just starting out and watching them grow."



  • Receptionist

    Cyré Dalmau

    Cyre Dalmau joined the VCA team in October 2014. Born and raised in The Bronx, New York, Cyre grew up in a family who always loved animals. After graduation she worked as a dog sitter, cater waiter and in no less than three different shoe stores!

    Outside of work, Cyre enjoys basketball, travel and scary movies, and also loves spending time with her dog, rabbit and two cats. She is grateful that her family's relocation to Pennsylvania led to a new career with animals!

    "When I was younger I always dreamed of working at a vet," she remembers. "With my move to PA, I was given that opportunity. Working in the veterinary field is so rewarding and I love learning new things every day."

  • Receptionist

    Shawn Downs

    Shawn Downs joined the VCA staff in August 2015 and greatly enjoys his work at the front desk. After working as both a pharmacy tech and in retail sales, Shawn has found that his happiest days are spent working with animals. He began his veterinary career in 2007 and continues to find his heart and soul every day in the faces of the pets who visit the office.

    At home, Shawn loves taking care of his family of rescued cats--Bosley, Quentin, Josette and Freddy Porch. He enjoys movies, music and theatre, never misses an episode of "Days of our Lives" and "General Hospital" and his favorite star of all time is the one and only Cher. Every summer, Shawn meets up with his friends in the Dark Shadows Fan Club, who hold annual conventions with the original actors in honor of the classic supernatural TV show from the 1960's.

    "Working in the veterinary field is one of the most rewarding jobs out there," he says. "Not only do you feel good about the animals you help, you're also helping the people who love them."

  • Receptionist

    Betsy Henson

    Betsy Henson went from one hairy job to another! Previously a cosmetologist, Betsy has worked as a receptionist for our hospital since 2006. Having plenty of experience with both people and animals, Betsy exudes positive energy.

    Her two dogs, Max and Daisy, along with her cats Peanut Butters and Chocolate, make up her furry children. Betsy also has two sons and a grandson. She enjoys traveling to the mountains with her family. In her spare time, you can find Betsy doing word games and collecting country crafts.

    "I enjoy working with both the clients and the animals," says Betsy. "Veterinary work gets into your blood. Some days are tough, when people have to say goodbye to their companion. I hope I can help in some way to ease their pain, because my compassion for them is very genuine because of how I feel about my own pets. And on the good days, when that little puppy or kitten licks your face, it makes it all worthwhile."

  • Receptionist

    Sheila Irwin

    A trained medical assistant, Sheila has been a receptionist with our hospital since September 2007. She loves dogs and cats, and her affection shines through when she interacts with our patients.

    Sheila owns one dog named Rubee and loves playing catch with her in her spare time. She also finds time to make gift baskets for the Christmas holiday season, which she greatly enjoys. Her favorite pastime is walking on the beach with her granddaughter, Chloe.

    "There's never been a time in my life when I didn't have a pet," she says. "I love my own pets and I have a special place in my heart for other people's pets as well."

  • Receptionist

    Karen Snyder

    Karen has worked for our hospital since July 1996. She is known for being very professional and very empathetic to our clients, and has been acknowledged for her excellent phone skills.

    Married since 1994, Karen and her husband have two daughters and two cats. When she's not spending time with her family, Karen enjoys nature, history and reading.

    "I have the best job ever!" Karen says. "I hang out with friends all day while we help pets and their owners."