VCA Charles E. London Animal Hospital

Client Services

  • Front Office Manager

    Barb Anderson

    A Dallastown Area High School graduate and 23-year-veteran of our hospital, Barb is our front desk supervisor.  Her previous position as office manager gives her an edge with clients and front desk skills.

    An avid runner, Barb has participated in several 5k runs, as well as a mud run in the fall of 2012.  When she's not running, Barb enjoys spending time with her family, including her furry kids, 2 cats named Rya and Julie. 

  • Receptionist

    Suz Bridges

    Suz has been a member of our front desk staff for over 7 years.  At her previous job, Suz was a grief counselor for her clients and continues to show our clients that same compassion during their time of grief.

    After raising her 3 nieces, Suz now has several furry children, including a Rottweiler named Tessa and 5 cats.  In her free time, Suz enjoys traveling, the beach, estate sales, and gardening. 

  • Receptionist

    Cindy Eckenrode

    Cindy is a 12 year veteran of our clinic.  Besides her receptionist skills, Cindy is always there to lend a hand to our Hospital Manager and Front Desk Supervisor, as well as helps with computer-related issues in the hospital. 

    The mother of one daughter, 3 dogs, and a cat, Cindy can be found gardening, riding her motorcycle, kayaking, and doing horse-related activities in her spare time. 

  • Receptionist

    Betsy Henson

    Betsy went from one hairy job to another!  Previously a cosmetologist, Betsy is now a receptionist for our hospital.  She has worked here over six years and exudes positive energy. 

    Her two dogs, Max and Daisy, and her cats, Peanut Butters and Chocolate, make up her furry children.  Betsy also has two sons and a grandson.  She enjoys traveling to the mountains with her family.  In her spare time, you can find Betsy doing word games and collecting country crafts. 

  • Receptionist

    Sheila Irwin

    A trained medical assistant, Sheila has been a receptionist with our hospital for over 5 years.  She loves dogs and cats, which shows when she interacts with  our patients.

    Sheila owns one dog named Rubee and enjoys playing catch with her in her spare time.  She also finds time to make gift baskets for the Christmas holiday season.  Her favorite past time is  walking on the beach with her granddaughter. 

  • Receptionist

    Karen Snyder

    Karen has worked for our hospital for over 16 years.  She is very professional and empathetic to our clients, which has earned her a reward for her phone etiquette from VCA recently. 

    Married 18 years, Karen and her husband have two daughters and two cats.  When she's not spending time with her family, Karen enjoys nature, history, and reading. 


Specialty Care

Sometimes sick or injured pets need the care of a veterinary medical specialist. When that happens, VCA specialty hospitals work closely with the general practitioner veterinarians who refer cases to us in order to provide seamless veterinary care to your pet. When your pet is facing any kind of serious illness or injury, our specialty referral hospitals will provide the compassionate and expert care your beloved pet needs.

Our goal is to make sure that when you and your pet are in need that you have access to board certified specialists who are up to date on the very latest developments in their field. In our state of the art hospitals, our specialists also have access to the most sophisticated diagnostic and treatment tools and techniques from ultrasonography and endoscopy to CAT scans and even MRI.

As part of the VCA family, we have over 83 specialty hospitals across the US and Canada which provide referral specialty care, so there may be one near you. Our specialized services include: behavior, cardiology, critical care, dentistry, dermatology, integrative medicine, internal medicine, neurology, oncology, ophthalmology, radiology, rehabilitation, reproduction, and surgery.

Find a VCA Specialty Care Animal Hospital near you:


See all VCA Animal Hospitals >


Emergency Care

During office hours, critical emergencies will be handled immediately. Minor emergencies are prioritized on the basis of their severity. Please call ahead before you leave to make sure a doctor is available to care for your pet's emergency, and our staff can prepare for your pet's needs. After hours, emergency services are available for current-active clients by calling our office number. Your call will be screened by our answering service, and if necessary, forwarded to a doctor. If the doctors are not immediately available, you will be informed of the options.