Client Services

  • Client Service Manager

    Sarah Howes

    Sarah came to Brookline Animal Hospital in September, 2009. Originally from the South Shore, she moved to Boston for a change of scenery after graduating from the University of Rhode Island with her Bachelors Degree in Veterinary Science. Sarah is always a friendly face at the front desk and raises the bar on customer service.

    Though not currently living with any animals of her own, Sarah cares for her family’s two Labrador Retrievers, Guster and Wyatt.

  • Client Service

    Mary Jane Eavenson
    School: Washington College, BA

    Mary Jane joined the team at VCA Brookline Animal Hospital over 20 years ago. She attended Washington College in Chestertown, Maryland where she started an equine riding club. Mary Jane comes from a long line of veterinarians, with four of her relatives having practiced veterinary medicine as DVM's. Mary Jane lives locally with her parakeet, Jingle Bell.

  • Client Service

    Holly Foltz
    School: University of Vermont, BA, MFA

    Holly joined our busy front desk as a customer service representative in spring of 2013. She realized she loved working with animals despite the fact that she has a Bachelor’s degree from University of Vermont in English, and a Master’s Degree in Fine Art. Holly always has a smiling face to greet our clientele as they enter our front door, and her positive energy is felt throughout the hospital. When Holly is not working, she does freelance illustration and enjoys drawing comics. Originally from Vermont, Holly now lives locally with her cat, Min. Holly loves getting to know our patients and their owners and being surrounded by animals all day.  Her goal is to continue to aid clients and act as a representative and ambassador for VCA to new and existing clients as well as provide support to the Doctors, Technicians, and the rest of the team whenever she can.

  • Client Service

    Jessi Jaffe
    School: Salem State College, BA

    Jessi joined the team at VCA Brookline Animal Hospital in May of 2010. A certified pharmacy technician, she rediscovered her love of animals when her Newfoundland, Xander, and Border Collie, Boo, entered her life. Jessi brought with her an extensive customer service background and a strong willingness and desire to learn. She lives locally with her fiance and their two furry "kids". Her hobbies include Live-Action Roleplaying, costume and mask-making, and volunteering for a dog rescue.