When Your Pet is Hospitalized
At VCA Braelinn Village Animal Hospital we are committed to improving animal health care by helping to more accurately diagnose patients so that they can receive the best care available. We strive to practice veterinary medicine with compassion, and always try to take into consideration the needs and desires of our clients. We understand that the need for hospitalization, treatments and/or procedures can be very stressful for both you and your pet. While advanced skills and training of our staff will help ensure that your pet receives the best possible care, we hope that the following guidelines can help make your experience with our hospital as pleasant as possible.
Telephone and General Communication
Good communication between our clients and staff is essential. Your doctor or technician will keep you updated on your pet's progress during their stay. You are always welcome to call us. To prevent miscommunication and promote more efficient patient care, we request that you designate only one individual (preferably the pet owner) as the contact person to phone the hospital regarding patient updates. Your doctor can inform you of the best time to call. You may call at other times; however, the staff may only be able to provide limited information. Rest assured that any change in your pet's condition would be immediately relayed to you. For this reason it is important to keep us informed of the contact numbers where you can be reached in case of emergency.
In order to provide quality care for all of our hospitalized patients, please check with your doctor regarding the visitation of your pet.
Please schedule your pet's discharge with your doctor or technician during their normal business hours so that your doctor and staff can answer your questions. When you pick up your pet you will receive detailed instructions that explain your pet's home care instructions. Alternate discharges times can be arranged if necessary but may involve another staff member who is not as familiar with your pet's condition. In these instances we may have to contact you at a later time with the answers to your questions or concerns after speaking with your pet's veterinarian.