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Better Service-Juli Schlack from Henderson, NV
Pet Name: Mollie and Canela
I used to go to another Animal Hospital and felt like they weren't doing their job but then I looked in the phone book and saw Black Mountain Animal Hospital and saw they took walk-ins. I decided to go see them since one of my dogs' was injured at the last minute.They ended up taking her in right away and now I even am so pleased with them I take both of my dogs' there.
Smokey-Ron and Myong Beach from Henderson, NV
Pet Name: Smokey
To: All Doctors and Support Staff
I wish to express our sincere appreciation for the loving care you provided for my dog "Smokey" during his operation and rather lengthy stay at your facility.
As you well know, our dogs, at least in our older years, take the place of our children who have fled the nest and during Smokey's operation and hospitalization I cannot say who was the more upset, me or him. But you not only treated him with loving care and expertise but also took into consideration our feelings and made sure we were aware of his condition at all times.
During Smokey's lengthy stay at your facility I made it a point to visit him every day and the consideration the doctors and staff at your facility showed to me was the best and made my visits easier. The doctors were always avaliable to talk to us and give us the latest news about Smokey's recovery. I have used your facility for years (first time when you were located closer to K-Mart) and came to know it was the "best in town", and the fact was proven time and time again as you continued to take care of Smokey during his operation and subsequent recovery period.
From the groomers, to the kennel staff, to your front office staff and especially the Doctors at your facility you are the best, and I will always be grateful to you.
Smokey is home and doing well, thanks to all of you. Except for a few small mistakes with where he was supposed to "do his business", he has returned to his old normal self and we have you to thank for that.
This is not sufficient enough but there is no other way I can express our gratitude, except whenever and wherever I can I will sing the praises of your clinic and tell anyone that will listen to me (I have done that many times so far) to, if you have animals, take them to Black Mountain VCA.
Again on behalf of my wife and me (and also Smokey) thank you from the bottom of our hearts; you have given us back our friend and companion.
Ron and Myong Beach & Smokey
Bouncer-Dee Tumillo from Henderson, NV
Pet Name: Bouncer
Drs. Augenstein, Winn, St. John, Fuentes, and Staff,
I can't express enough gratitude and thanks to all of you for the love, compassion, and care you provided to my beloved Bouncer during her 12 short years of life. You and your staff made me feel like Bouncer was a member of each one of your families.
I would like to especially thank Dr. Augenstein, who had been Bouncer's primary Veterinarian since she was 3 months old. It was Dr. Augenstein's dedication and professionalism, even on her days off, going beyond her duties, in assuring that she, Bouncer and I were always a part of the medical and final grieving process. It was fitting and comforting that Dr. Augenstein was with me and Bouncer during Bouncer's final moments of life. Bouncer passed away on September 8, 2009, but her spirit and love she gave and received will live on in our memories.
Thank you all for your Care and Dedication,
Dee Tumillo and Bouncer.
Many thanks-The Davisons from Henderson, NV
Pet Name: Pete, Sambuca, and Godiva
I just wanted to thank you for the excellent service from VCA Nellis and VCA Black Mountain. Dr. Rohr, Dr. Bennett, and Dr. Fuentes have taken great care of our three cats. And the vet techs and desk staff are always wonderful. My daughter loves to visit with all the pets in the lobby and looks forward to going to "the kitty doctor." Thank you for also providing fair pricing during this awful economic time.