VCA Baybrook Animal Hospital Testimonials

We value feedback from our clients. Please share your story with us by writing a testimonial.

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Fantastic Animal Hospital

-Shelbie Bible from Milford, CT
Pet Name: Sophie

I brought my dog, Sophie, here after having a not so good experience with another vet in town. Sophie went in for a spay, and the entire staff took great care of her. Dr. Mandel was very helpful and answered all of our questions before her surgery. All of the receptionists were very sweet and very helpful each time I called. One also recommended we use CareCredit to help with the cost of the surgery. This was a huge help to us at the time. I will DEFINITELY recommend VCA Baybrook in the future, and we'll be going back there whenever our dogs need to.

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Wonderful clinic, wonderful staff

-Jennifer J. from Milford, CT
Pet Name: Tucker

My family has been taking our special needs kitties to this clinic since we moved to Milford. The care and attention each of our cats receives has always been top notch.

Each member of the staff knows us, our cats, and our history, they treat us as family and care for our cats like they were their own.

The most difficult care kitty we had was our sweet boy Tucker and from the moment we adopted him his case was difficult. We found he was diabetic, had food allergies, and other various medical conditions, later learning he had a brain tumor. Any time Tucker had to come to the clinic it was obvious that everyone there loved him and cared about him, but we could easily see that same commitment for other clients as we waited in the lobby.

We love the special attention we get, and appreciate the fact that all of their clients get that same special care. Although Dr. Lipsitz is our primary vet, Dr. Mandell always knows what's going on with our cats and he can easily fill in when she's out. I highly recommend VCA Baybrook to my friends, family and coworkers.

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Would follow Dr. Lipsitz anywhere

-Candace and Russ Chapman from Milford, CT
Pet Name: Nick

Our family have been bringing our dogs to Baybrook Animal Hospital for over 10 years. Dr. Lipsitz is an amazing veterinarian, (gentle, knowledgeable, empathetic), who we have complete faith in. Our current dog, Nick, is a black lab who was rescued from Mississippi. He was neglected and abused and had some medical problems when we first brought him home. He's needed one surgery and care for a neck injury and problems with stomach upset. We feel like the staff and Dr. Lipsitz have adopted him as one of their own-So much so, that we made the decision that if we ever needed to board him, it would only be at Baybrook Hospital. We highly recommend them.

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Simply the best

-Lisa and Peter Murray from Milford, CT
Pet Name: Cozy

Dr. Lipsitz and the whole Baybrook staff have been there for our family from beginning to end. For the 13 years Cozy was a patient, we always knew we could count on them for caring, compassionate treatment. How many dogs have you ever seen who actually like going to the vet? Mine did! Being boarded at Baybrook was like going on vacation for Cozy.

This past week we came to them to help us with the hardest decision we've ever had to make for our dear friend. I am still amazed at how everyone there that day went out of their way to make this a peaceful experience for us. You'll never know how much that meant to us. It was a good end to a good life.

I know we'll be seeing you again.

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We've found our veterinarian

-O'Brien Alfonso Family from West Haven, CT
Pet Name: Sammy

I just wanted to tell you how sweet it was to receive your sympathy card today. It was truly unexpected and we appreciate your taking the time to send us Sammy's paw prints and a tuft of her hair. It was very kind of you.

I think we found our veterinarian for the next cat or kitten (or dog?) we adopt.

Thank you again from the O'Brien/Alfonso Family

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Dr. Mandel

-Wendy and Steve from Hamden, CT
Pet Name: Cookie, Cleo, Sarah

Dr. Mandel is a wonderful and caring individual, and in our opinion, the best vet in CT. We started seeing him on the recommendation of a friend over 10 years ago and we have continued using him although we moved away from Milford years ago. We are always very happy with him and the care he gives to us and our dogs. He regularly goes out of his way to provide whatever we need, and has helped our dogs through some difficult medical situations. Due to a therapy prescribed by Dr. Mandel, one of our dogs is able to walk and live a comfortable life even though he has serious issues. Dr. Mandel is knowledgeable and truly cares about our family. He has earned our complete trust. We love Dr. Mandel!

Exceptional care and compassion

-Whitney D. from New Haven, CT
Pet Name: Henry

I am so thankful for your team of doctors and staff. It means so much to see you all caring for my dog the same way that I do. Your time in explaining procedures, treatments, and answering questions is greatly appreciated and highly valued. Having a sick pet is a helpless feeling, but it I am we are comforted by your professional and compassionate care. Thank you!

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All DOCS and STAFF are great here

-Nanci Martin from West Haven, CT
Pet Name: Sunny Martin


Great experience

-The Carey family from West Haven, CT
Pet Name: Harley

My family and I were very happy with our visit to VCA Baybrook Animal Hospital. We took our 16 month old Leonberger, Harley, there for his first visit today. We were very pleased with the friendliness of the staff and cleanliness of the facility. Dr. Ermilio was great with our dog and made him feel comfortable. She answered all our questions and was very patient. Looking forward to our next visit!

Absolutely the Best Veterinarian Hospital

-Nancy Tuder from Milford, CT
Pet Name: Mr. Big and the Flash

I am long overdue in writing this testimonial for VCA Baybrook Hospital and their entire staff. We started going to Baybrook on a recommendation of by best friend. We have been going to Baybrook for over ten years. VCA Baybrook is the first veterinarian hospital that I found which is knowledgeable about cats and truly care for them. Our first cat, Shooch, had many medical issues which Dr. Mandel handled with the utmost professionalism and compassion. Dr. Mandel was with Schooch and us to the very end. I can't say enough good things about Dr. Mandel. When it came time to send our Schooch over the rainbow bridge he and his entire staff were absolutely wonderful I would not have been able to go through it without them. It wasn't long before we adopted two kittens from a rescue home..Mr. Big and Flash have been going to Baybrook their entire life--7 years now. Mr. Big our Maine Coon developed diabetes and Dr. Mandel has been totally committed to Big's welfare. We even email each week with with his bg. I would never take my guys any where else I can't say enough good things about the entire staff