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Norman's Story-Kathleen and John Leigh from La Grange, IL
Pet Name: Norman Leigh
We were fortunate to be introduced to Dr. Galvao by our regular vet, who felt that Norman’s complex medical problems (pneumonia, asthma, acid reflux, and ciliary agenesis) should be treated by a specialist at Arboretum View Animal Hospital. Dr. Galvao is a caring and compassionate dog guy. When we first met him, he sat on the floor – not in a chair – to bond with Norman while we explained his symptoms. Dr. Galvao took quite a bit of time to explain in layman terms what he suspected and what testing procedures and treatment Norman would undergo. We felt that he was a straight shooter who answered our questions in detail. Norman’s treatment required many medications given over weeks at home and accompanied by our observations of his progress. We had many email exchanges with Dr. Galvao during these weeks when we needed guidance, and he provided lengthy, detailed replies, often late in the evening when he probably was at home. Norman now is doing great and we know he received the best care available in the Chicago area. Our thanks go to Dr. Galvao and the wonderful staff at Arboretum View!
Thanks-Pam from LaGrange Park, IL
Pet Name: Bennett
Thank you for once again for taking care of our PWD this weekend for what we considered an emergency.
In the past 8 years, we have relied on Arboretum View for emergency treatment a number of times on weekends and evenings when we didn't think waiting was advisable. Your staff has always been concerned and caring and always recommended the best possible treatment.
It is a real comfort to pet owners to know that you are there to address our immediate concerns where our pets are concerned.
Best Decision I made for my Dog-Jeanne De Vita from Westchester, IL
Pet Name: Spike
After 8 years taking my dog to only two vets, when I found out my dog might need major surgery, I decided to shop around for a vet with not only the best experience, but also a price that seemed reasonable.
A friend recommended Arboretum View so I scheduled an appointment and met Dr. Todd Gray. That decision was the best one I have ever made for my dog--perhaps only second to deciding never to take him to any other vet again!
Dr. Gray is thorough, patient, and emphasizes education. He wants to make sure YOU (the pet parent) make the decision that is right for your pet and your family's budget, and he lays out options with clear explanations. He explains price estimates line by line and invites questions about anything, and answers questions about anything. It may seem like a simple thing, but too often I feel that vets and human health providers are either trying to sell you on something or not listening to what you say at all.
My dog ended up having two surgical procedures and a tooth cleaning with Dr. Grey in one day. The tumor biopsy revealed a malignancy so we were then referred to a staff oncologist. From there we were given options and cost information.
Since moving to Arboretum View two years ago, my "senior" dog (age ten) has had other health issues come up, and Arboretum View staff and Dr. Gray in particular have been excellent every step.
I highly recommend them for every pet owner. The fact that they have a 25 hour emergency clinic is also very very nice. Every time I take my dog in I see pets with all types of injuries and illnesses--these docs can handle everything from routine wellness and vaccines to cancer.
I highly recommend them!
Thank you-Judy from Woodridge, IL
Pet Name: Sarina
Thank you for the care and compassion you all showed when we had to say goodbye to our beloved Sarina. You made it easier for us.
Many Thanks-Lisa from Trempealeau, WI
Pet Name: Spud
We were visiting from out of town over Christmas and our Lab, Spud, ate a pound of dark chocolates late Christmas Eve. We were so grateful that your facility was open and he could get the needed treatment immediately. Thanks so much to Dr. Yen and the technician at the desk (sorry didn't get your name) for your professional care and positive, welcoming attitudes. I was also relieved that the costs were very reasonable. Spud is doing well now.